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Sales and Service Specialist (FT)
$80k-106k (estimate)
Full Time | Consumer Services 7 Months Ago
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Firestone Complete Auto Care is Hiring a Sales and Service Specialist (FT) Near Florence, KY

COMPANY OVERVIEW:Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole selves to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.

JOB DESCRIPTION:
The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career growth within BSRO. This role is primarily responsible for serving the Boss (customer) through assessing the Bosses' needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring Boss satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the Boss and efficiently completing basic vehicle service tasks as required.

RESPONSIBILITIES:
  • Hybrid Role:
    • Customer service, sales and customer issue resolution- 75%.
    • Basic vehicle service tasks, Oil, tires, fluids- 25%.
    • Store operations, opening/closing, inventory, displays- a needed basis.
  • Growth and career development role:
    • May assist Manager or act as Manager-On-Duty in certain circumstances or support the development.
    • Will learn all aspects of store operations and flex between front/back shop tasks.

QUALIFICATIONS:
  • High School Diploma or equivalent.
  • Valid automobile driver's license.
  • Customer service and career growth mindset.
  • Ability to complete required store education courses and modules required for this position.
  • Ability to learn and perform basic vehicle service tasks.
  • Ability to learn and operate store systems.
Preferred:
  • 2-year degree or non-traditional education through training program completion, certification, or other. exhibiting the growth mindset that is needed in this candidate.
  • Previous consumer retail sales experience.
  • Previous automotive experience is a plus.
  • Previous management/supervisory experience a plus.

EMPLOYEE TYPE:
Regular: Full time.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Consumer Services

SALARY

$80k-106k (estimate)

POST DATE

10/13/2023

EXPIRATION DATE

06/07/2024

WEBSITE

firestonecompleteautocare.com

HEADQUARTERS

PHOENIX, AZ

SIZE

1,000 - 3,000

FOUNDED

1989

CEO

GERALD FLETCHER

REVENUE

$10M - $50M

INDUSTRY

Consumer Services

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The following is the career advancement route for Sales and Service Specialist (FT) positions, which can be used as a reference in future career path planning. As a Sales and Service Specialist (FT), it can be promoted into senior positions as a Sales Manager - Medicare Products that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sales and Service Specialist (FT). You can explore the career advancement for a Sales and Service Specialist (FT) below and select your interested title to get hiring information.

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If you are interested in becoming a Sales and Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Sales and Service Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Sales and Service Specialist job description and responsibilities

Develop and maintain close professional relations with branch and potential customers to attain team sales goals.

02/09/2022: Waco, TX

Resolve complex service problems or refer apt associate to guarantee client satisfaction plus retention.

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Prepare summary of sales performance against established objectives.

02/19/2022: Greenville, SC

A sales and service specialist assists clients through each step of the sales process, helping them resolve any concerns or questions they may have while processing, tracking and shipping orders efficiently.

01/26/2022: Modesto, CA

A sales and service specialist performs administrative tasks to support the sales team and help them to gain and keep customers.

02/09/2022: Lorain, OH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Sales and Service Specialist jobs

Earn a high school diploma or GED.

02/16/2022: Killeen, TX

Pursue sales related certification and training.

02/27/2022: Fayetteville, AR

For starters, apply for jobs as a sales associate or any sales related entry level jobs to gain experience.

01/30/2022: Tacoma, WA

Practice and develop how to communicate clearly with customers.

03/25/2022: Santa Barbara, CA

Practice or gain hands on experience with various customer relationship management (CRM) software.

01/26/2022: Santa Fe, NM

Step 3: View the best colleges and universities for Sales and Service Specialist.

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