In this role your main responsibility will be to assist patients in selecting appropriate medical cannabis products for their needs and are the product expert on duty at the store. Patient Care Representatives engage in one-on-one interaction with patients from the time they walk into the retail area until they check out and exit the store. Compliance with applicable rules and regulations as implemented by the state and FiSci is required. Our ideal Patient Care Representatives should be friendly and upbeat, much like a barista in your favorite coffee shop. It's our hope that our patients are drawn to our Patient Care Representatives and Firelands Scientific/The Landing dispensaries because of our service, our products and our approachable and knowledgeable demeanor.

Essential Duties and Responsibilities:

• Travel to other store locations to help cover PTO, sick leave, or other staffing needs.
• Follow established policies for sales and customer service to ensure customer satisfaction.
• Maintain in-depth knowledge of every product and strain in the store.
• Help customers make the right choices by knowing how different methods of cannabis consumption affect our patients differently and suggesting dosage starting points and upward titration for inexperienced patients.
• Correct cash handling and discount application
• Verification of proper paperwork, documentation and ID for patients
• Accurate use and maintenance of the Point Of Sale (POS) system; Accurate and timely data entry of patient profiles in both the POS system and the state's electronic verification system
• Maintenance of hard copy files (when required)
• Assistance in verifying order deliveries for accuracy
• Security measures and safety compliance
• Maintenance of an organized and clean store
• Management of visitor log
• Maintenance of open communication with the management team and other coworkers
• Reporting of employee issues or patient situations
• Provide any necessary support to the management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints.
• Other duties as assigned

Relevant Knowledge, Skills, and Abilities:

• High School Diploma or equivalent
• Recent and relevant hospitality and/or retail experience required
• Excellent customer service skills
• Knowledge and adherence to the policies, procedures and goals of Firelands Scientific
• Ability to learn and understand cannabinoids and the natural function of the endocannabinoid system in the human body
• Ability to listen well and communicate effectively orally and in writing with various audiences
• Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email
• Ability to work effectively with employees, management, patients, governmental agencies, community members and the general public
• Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures

• Must be 21 years of age or older
• Ability to pass a background check

Physical Requirements:

• Standing and moving for 2-3 hours at a time
• Long periods of prolonged sitting and standing
• Long periods of prolonged use of office equipment including computers and phones
• Requires normal range of hearing and manual dexterity sufficient to operate a computer
• May require lifting up to 25 pounds occasionally

Work Environment:

• Similar to a busy manufacturing facility or warehouse
• Constant interaction with internal and external stakeholders

Firelands Scientific is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.