SCOPE OF POSITION :

Responsible for providing guidance and training to baristas / food & beverage attendants making certain approved company policies, procedures and standards are adhered to in order to maintain the highest level of guest service.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

The following is a list of the main duties and responsibilities. However, other duties may be assigned as deemed necessary by management.

All duties must be performed in accordance with Tribal, Federal, and other applicable requirements, organizational specific policies, procedures and practices.

Ensures the cleanliness and sanitation of all assigned areas to include : guest seating areas, guest ordering / delivery areas, display areas, work stations and storage / back room areas.

All to be maintained to the company standards.

Monitors and ensures that all retail and food items are inventoried, ordered and stored properly at the required temperatures.

Responsible for FIFO and proper dates on all products ordered and made by the team members including bakery products.

• Continuously monitors all assigned areas of operation to ensure team members are in their assigned areas. Checks to make sure Team Members have the proper supplies and equipment needed to successfully execute their job.
• Trains all baristas / food & beverage attendants on how to properly use all coffee grinding, brewing equipment, and other food equipment.
• Assists with the training of all new Team Members.
• Monitors and maintains cleanliness, sanitation, and organization of all assigned work areas.
• Assist baristas / food & beverage attendants with their job functions when needed ensuring FireKeepers Casino Hotel service standards are upheld.
• Maintains the highest level of confidentiality.
• Responsible for maintaining a consistent, regular attendance record as outlined in the FireKeepers Casino Hotel Attendance Policy.
• Outstanding example of and a credit to FireKeepers Casino Hotel.

MINIMUM REQUIRED QUALIFICATIONS

An applicant’s education, training and experience must be sufficient to demonstrate that the applicant possesses the ability to successfully perform each of the essential duties and responsibilities satisfactorily.

FireKeepers reserves the right to verify the sufficiency of a candidate’s education, training and competencies through the interview process, testing and methods.

The requirements listed below are generally representative of the education, experience, and skills and / or abilities required to enable one to successfully perform the essential duties and responsibilities :

Must be at least 18 years of age.

Strong interpersonal and communication skills.

Six months of Barista or Lead Food and Beverage Attendant experience.

GENERAL OR PREFERRED QUALIFICATIONS

One year of supervisory experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimal, and work with mathematical such as probability and statistical inference.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL & ENVIRONMENTAL DEMANDS :

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, a Team Member is regularly required to talk or to hear. The Team Member is also regularly required to stand, walk, sit, and use hands to handle or feel objects, tools or controls.

A Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work is performed throughout all areas of the facility where the noise level varies from quiet to loud depending upon business.

INDIAN PREFERENCE

Indian preference will be applied in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code, which affords employment preferences to NHBP Tribal citizens, parents or spouses of NHBP citizens and other Native Americans.

For purposes of this preference, NHBP law defines "Native American" as : (a) an enrolled member of any other federally-recognized Indian tribes;

b) an enrolled member of a Canadian Indian tribe or First Nation; or (c) an enrolled member of the Grand River Band of Ottawa Indians or the Burt Lake Band of Ottawa / Chippewa Indians.

FireKeepers Casino Hotel reserves the right to make changes to the above job description as necessary.

Last updated : 2024-04-28