SCOPE OF POSITION :

Assists in the proper training of new and experienced officers in all areas of security, has the ability to execute security and EMS duties when needed to adequately protect the life of guests and Team Members.

Ensure guest and company property is protected. Oversees and supervise the Emergency Medical Services (EMS) Security officers.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

The following is a list of the main duties and responsibilities. However, other duties may be assigned as deemed necessary by management.

• Assist in creating and maintaining a training programs to be used in the training of new hired and experienced Security Officers.
• Assists in the scheduling, training and participating in special events both on and off the property.
• Supervises all Security personnel during training and security staffing of special events.
• Will assist in the interviewing, hiring and training of all EMS candidates.
• Responsible for supply management of all medical equipment, inspections of AED units, monthly fire extinguisher checks
• Evaluate EMS officer’s medical care. Coordinate with Risk Management in reviewing medical reports.
• Coordinate annual EMS training and recertification, monitor CE solutions training.
• Assist in the management of the FTO training program.
• Supports the security needs of all FKCH departments.
• Generates necessary written reports regarding security-related incidents involving guests, Team Members and / or the property.
• When needed escorts and observes guests and Team Members, to ensure their safety and protection; identifies potential safety hazards and reports findings to the appropriate individual, for proper resolution.
• Becomes familiar with hazardous materials used on property, and all applicable laws, rules and regulations.
• Can act as a dispatcher during emergency situations, and coordinates solutions; informs outside agencies of any unusual or suspicious situations on property.
• Operates company vehicles as directed.
• Maintains a working knowledge of the company’s facilities, as well as special events on property, in order to advise guests and Team Members.
• Interacts with guests and Team Members in a positive, professional manner.
• Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained.
• Facilitates the flow of information, by attending regularly scheduled departmental meetings.
• Maintains a series of keys, accessing locked areas as necessary.
• Maintains the highest level of confidentiality.
• Responsible for maintaining a consistent, regular attendance record as outlined in the FireKeepers Casino Hotel Attendance Policy.
• Outstanding example of and a credit to FireKeepers Casino Hotel.

SUPERVISORY RESPONSIBILITIES :

• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include maintaining sufficient staffing levels;
• interviewing, hiring, and training Team Members; planning, assigning, and directing work; assist in appraising performance of the EMS officers;

rewarding and disciplining Team Members; addressing complaints and resolving problems.

MINIMUM REQUIRED QUALIFICATIONS

An applicant’s education, training and experience must be sufficient to demonstrate that the applicant possesses the ability to successfully perform each of the essential duties and responsibilities satisfactorily.

FireKeepers reserves the right to verify the sufficiency of a candidate’s education, training and competencies through the interview process, testing and methods.

The requirements listed below are generally representative of the education, experience, and skills and / or abilities required to enable one to successfully perform the essential duties and responsibilities :

High School diploma or GED required. Two years as a Casino Security Supervisor in a similar environment to FireKeepers Casino Hotel.

A state of Michigan EMS licensure. Excellent communication skills. Must be at least 21 years of age.

GENERAL OR PREFERRED QUALIFICATIONS

Two years’ experience in law enforcement or security related field. One year experience as a state of Michigan licensed EMS Provider and two years in a supervisory position.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals.

Ability to write routine reports

and correspondence. Ability to speak effectively before groups of guests or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimal, and work with mathematical such as probability and statistical inference.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL & ENVIRONMENTAL DEMANDS :

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, a Team Member is regularly required to talk or to hear. The Team Member is also regularly required to stand, walk, sit, and use hands to handle or feel objects, tools or controls.

A Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work is performed throughout all areas of the facility where the noise level varies from quiet to loud depending upon business.

Must be able to work in a smoke-filled environment.

INDIAN PREFERENCE

Indian preference will be applied in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code, which affords employment preferences to NHBP Tribal citizens, parents or spouses of NHBP citizens and other Native Americans.

For purposes of this preference, NHBP law defines "Native American" as : (a) an enrolled member of any other federally recognized Indian tribes;

b) an enrolled member of a Canadian Indian tribe or First Nation; or (c) an enrolled member of the Grand River Band of Ottawa Indians or the Burt Lake Band of Ottawa / Chippewa Indians.

FireKeepers Casino Hotel reserves the right to make changes to the above job description as necessary.

Last updated : 2024-05-15