Description
SCOPE OF POSITION:
Responsible for ensuring operations of the venue and Team Member performances are in accordance with company policy and procedures and Gaming regulations, on an assigned shift.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following is a list of the main duties and responsibilities. However, other duties may be assigned as deemed necessary by management. All duties must be performed in accordance with Tribal, Federal, and other applicable requirements, organizational specific policies, procedures and practices.

• Enforces performance standards, policies and procedures as they relate to venue operations, monitors Team Member service in the assigned outlet. Ensures smooth and efficient operations on a continual basis.
• Ensures the highest possible standards of guest service and Team Member relations are maintained and carried out in a fair and equitable manner.
• Conducts shift meetings with Team Members, assigning stations and facilitating the flow of information throughout the department.
• Ensures compliance with all health and safety standards/regulations as well as all applicable beverage, Tribal, federal, state and local laws/ordinances.
• Assists venue manager with scheduling of Team Members and ensures correct staffing levels and adjustments are made in accordance with guest needs.
• Provides input to the venue manager concerning operational deficiencies and areas in need of improvement.
• Promotes positive guest relations through prompt, courteous and efficient service.
• Responsible for listening to, evaluating and handling guest complaints in a way that satisfies the guest.
• Acquires TIPs certification within 90 days of starting position. Maintains thorough knowledge of responsible alcohol use.
• Maintains knowledge of local jurisdiction gaming and beverage laws (Tribal, federal, state, etc.) and associated regulations as well as company internal controls, policies and procedures.
• Maintains the highest level of confidentiality.
• Responsible for maintaining a consistent, regular attendance record as outlined in the FireKeepers Casino Hotel Attendance Policy.
• Outstanding example of and a credit to FireKeepers Casino Hotel.

SUPERVISORY RESPONSIBILITIES :
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include maintaining sufficient staffing levels; interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.
Minimum Requirements
MINIMUM REQUIRED QUALIFICATIONS
An applicant's education, training and experience must be sufficient to demonstrate that the applicant possesses the ability to successfully perform each of the essential duties and responsibilities satisfactorily. FireKeepers reserves the right to verify the sufficiency of a candidate's education, training and competencies through the interview process, testing and methods.
The requirements listed below are generally representative of the education, experience, and skills and/or abilities required to enable one to successfully perform the essential duties and responsibilities:
High School diploma or GED. Two years Front of House (FOH) service experience. Strong interpersonal and communication skills. Must be at least 21 years of age.
GENERAL OR PREFERRED QUALIFICATIONS-
One year food or beverage supervisory experience. Gaming experience.
Successful completion of any of the FireKeepers Casino Hotel Track Training programs.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimal, and work with mathematical such as probability and statistical inference.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL & ENVIRONMENTAL DEMANDS:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, a Team Member is regularly required to talk or to hear. The Team Member is also regularly required to stand, walk, sit, and use hands to handle or feel objects, tools or controls. A Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Work is performed throughout all areas of the facility where the noise level varies from quiet to loud depending upon business. Must be able to work in a smoke filled environment.
INDIAN PREFERENCE
Indian preference will be applied in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code, which affords employment preferences to NHBP Tribal citizens, parents or spouses of NHBP citizens and other Native Americans. For purposes of this preference, NHBP law defines "Native American" as: (a) an enrolled member of any other federally-recognized Indian tribes; (b) an enrolled member of a Canadian Indian tribe or First Nation; or (c) an enrolled member of the Grand River Band of Ottawa Indians or the Burt Lake Band of Ottawa/Chippewa Indians.
FireKeepers Casino Hotel reserves the right to make changes to the above job description as necessary.
Category:
Food & Beverage