STORE MANAGER

Purpose:

Operate with an independent action-oriented mentality. Deliver revenue goals and brand growth. Manage and coach to sales processes, procedures, and guidelines. Develops a team to build relationships and exceptional experiences for our customers. Demonstrates role model and leadership behaviors and sets the tone for the store team and environment. Embraces the Finnleys company culture, focusing on the customer experience and team experience as our key driving principals.

Reports to: Retail Director

Hours: Full time, 40 hours per week

KPI:

• Sales Plan
• Conversion
• ATV
• UPT (Unit Per Transaction)
• Budget/Labor Planning
• Loyalty Program
• Shrink Percentage

Areas of Responsibility:

Revenue: Accountable for all Key Performance Indicators based on company goals and objectives provided by Finnleys, and coach store team to exceed all KPI’s.

Target KPI’s

Daily, Weekly, Monthly, Quarterly, and Yearly Revenue

Average Transaction Value

Units Per Transaction

Conversion

Sales Per Labor Hour

Loyalty Program

Customer Experience: Model and coach team to create an environment of trust and build relationships with our customers, resulting in a loyal following and outstanding memorable experience.

Create a welcoming environment and a strong leadership presence on sales floor

Utilizes company training tools to discover customers' unstated needs

Implement product knowledge training and understanding, and build customer trust

Build a strong relationship with customers, and establish a consistent clientelling system

Coach to excellent merchandising standards to create an impeccable and easy shopping experience for our customer

Establish an expectation of excellent online reviews, strong customer feedback and referrals, and increased membership in our loyalty program.

Team Experience: Recruit, hire, train, coach, and develop top talent to drive performance and outstanding experiences for both customer and team with support of People & Culture Coordinator.

Identify hiring needs and recruit top talent

Onboard new talent and ensure a comprehensive training process across all store level positions, including a complete understanding of the use of all training documents

Identify opportunities and coach in the moment to performance, both KPI and customer interaction

Create ways to motivate, inspire, and recognize the team through incentives, motivational contests, and other means of positive reinforcement

Create a “best place to work” team environment and an open-door policy centered around trust and respect

Develop the team through coaching, assessments, feedback, and goals for individual professional growth

Conduct regular team meetings quarterly

Business Marketing: Manage initiatives and Community/Event outreach to build brand exposure and drive traffic, including:

In-Store Traffic Driving Events (VIP customer events)

Print and Digital Media Efforts

Community outreach and engagement (local events and festivals)

In-store Presentations/Signage and manage promotions in collaboration with marketing team

Social Media

Merchandise: Be the voice of the customer by providing product feedback to the merchandising team. Helping to create a strategic visual merchandising strategy to drive an exceptional customer experience.

Provide product feedback to merchandise team regarding needs, sell through, product categories, and buys, while being mindful of current fashion/seasonal trends keeping our customer front of mind

Execute physical inventories and plan regular spot checks to reduce shrink

Create inventive ways to drive business through merchandising strategies

Manage effective merchandise flow processes from receipt, to processing, sales floor replenishment, and floor set execution

Operations: Monitor store processes and efficiencies, including store costs, labor planning, and budgets.

Monitor store stockroom processes, organization, and productivity (I.e.: customer shipments, inter-store transfers, inventory)

Manage store supply needs through store budget guidelines

Write an effective store schedule with the following factors: payroll budget, traffic, customer to associate ratio, volume, season, events, etc.

Monitoring web orders and showing shipments are completed in a timely manner

Managing facilities by communicating with service providers and technology companies

Promote and administer loss prevention strategies

Maintain accurate records for budgets

Management: Full responsibility for the store and other duties as assigned or needed by the business.

Core Values:

At Finnleys, we believe in hiring employees that possess a passion for people and the desire to thrive in a culture that lives by four main values.

• Make customers matter - We identify and serve the needs of our customers, both internal and external
• Respond with action - We take action to create change. Great ideas are only useful once they are put into action.
• Own the journey - We are all responsible for the business and to each other for an outcome, not just a set of tasks.
• Deliver what is promised - We say what we are going to do, and then do what we say

Key Competencies:

• Nimble Learning
• Drives Results
• Plans and Aligns
• Communicates Effectively
• Manages Conflict
• Builds Effective Teams
• Financial Acumen
• Drives Results

Minimum Requirements:

• Comfortable with operating and learning new systems (i.e.. Microsoft office, Heartland, Humanity)
• Progressive retail experience, including people management (min 2 years)
• Knowledge of state and local employment laws
• Flexible availability, including weekends
• Ability to balance schedule with Supervisors (if applicable)
• Ability to remain at workstation for long periods of time
• Ability to lift to 50 pounds

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Experience:

• Store management: 3 years (Preferred)

Ability to Relocate:

• Nashville, TN 37204: Relocate before starting work (Required)

Work Location: In person