**Regional Service Manager II**

**Job Title:**

Regional Service Manager II**Department:**

Supply Chain**Country:**

United States of America**State/Province:**

Arkansas**City:**

Lowell**Full/Part Time:**

Full time**Job Summary:**

Under general supervision, the Regional Service Manager is the liaison between Customer Experience and Operations. Responsible for providing communication, problem solving, and service implementation plans to ensure excellent customer service. Analyze equipment needs to ensure utilization of company and non-company assets are met for all parties involved. Handles higher complex situations with action planning, problem solving and decision-making abilities**Job Description:**

**Key Responsibilities:**

Maintain and monitor equipment pools for both J.B. Hunt and/or non-company equipment.

Ensure trailer and/or container pool utilization through various systems and calling shippers and receivers to validate availability and help fleet managers and drivers locate equipment so each has an assignment at all times.

Act as point of contact with sales and other internal teams regarding potential new business, maintaining existing J.B. Hunt business, and increase volume opportunities.

Assist in determination and provide service performance strategies where J.B. Hunt is not meeting service expectations of its customers.

Promptly communicate with operations teams to proactively resolve service issues and validate driver availability details to prevent potential delays.

Monitor inbound and outbound shipments assigned to markets and make any necessary decisions to meet service requirements.

Understand the customers in assigned markets and their flexibility/service requirements to prioritize service based on customer requirement, profitability, and visibility.

Manage available capacity to match freight volume.

Coordinate with Customer Experience Reps and/or appointment team on resetting freight based on rail and/or truck updates, missed appointments, etc. to protect service.

Mentor RSM Is to proficiency in their responsibilities and provide feedback to enable them to improve.

Monitor allocations and customer compliance and get to main root cause when not met.**Qualifications:**

**Minimum Qualifications:**

High School Diploma/GED with 2-3 years of experience in the Transportation/Logistics industry.**Preferred Qualifications:**

Bachelors Degree with 1 year of relevant professional experience or 4-5 years of experience in the Transportation/Logistics industry.

Ability to focus activities on developing and maintaining positive customer relationships.

Proven experience in establishing and maintain healthy working relationships with clients, vendors, and peers.

Experience in fostering strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.

Ability to measure the quality and quantity of work effort for the purpose of improvement.

Ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Ability to process information with high levels of accuracy.

Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Accurately analyze situations and reach productive decisions based on informed judgment.**Education:**

Bachelors: Business Administration/Management, Bachelors: Business Communications, GED (Required), High School (Required)**Work Experience:**

Transportation/Logistics **Certifications:**

**Job Opening ID:**

00422848 Regional Service Manager II (Open)***This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.***

******To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.******

**Fortune 500 experience. Career advancement. Nationwide relocation possibilities.**

Headquartered in Northwest Arkansas, J.B. Hunt is a dominate force in transportation and logistics industry, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

J.B. Hunt is a leading transportation and logistics company for one simple reason our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.