If you’re looking for a career where you can make a difference in people’s lives through vision correction, come join our team! We offer competitive pay, on-the-job training, great benefits, and plenty of opportunities to grow within our organization. This is a fast-paced, team-oriented work environment that places an emphasis on accountability, versatility, and integrity. We also recognize the importance of a true work-life balance and offer flexible work arrangements including full-time and part-time for some positions. BILINGUAL A PLUS!

Benefits include: 401k match, Medical, Dental, Vision, Life, Disability, HSA, EAP, PTO, Holidays, Employee Discount, Bonus Opportunities, Employee Referral Program, Employee Appreciation Events, Deep discount for eye correction procedures for associates and their immediate family members.

JOB DUTIES:

• Prepare patient charts.
• Check in patients for their various appointments.
• Check out patients after their respective appointments.
• Collect co-pays, deductibles, and surgery fees.
• Responsible for answering all incoming phone calls.
• Schedule appointments for all offices.
• Ensure proper paperwork is in order for each patient prior to them being seen by a technician, counselor and/or doctor.
• Responsible for the accurate collection and reporting of monies collected on a daily basis.
• Must be able to answer patient questions relating to our practice, as well as perform financial transactions related to their surgery.
• Must have basic computer skills, including Microsoft Office products and the ability to learn new programs quickly.
• FEI travel and work hours assigned are two requirements of the position of Check-in and Check-out staff. Typical work hours are Monday through Friday from 8:00am to 5:00pm, but hours may range from 6:45am to 6:00pm. Check-in and Check-out staff must be flexible with hours and times assigned, as well as FEI locations not typically assigned in order to meet the company’s needs, with little to no advance notice (as much advance notice as possible will be attempted). Must be able to stay later than 6:00pm in the event the doctor assigned is running behind with patients and/or until the last patient checks out and leaves the building.
• Project a professional demeanor and image.
• Adhere to ethical principles.
• Demonstrate initiative and responsibility.
• Work as a team member.
• Manage time efficiently, do not participate in gossip or other time-wasting activities.
• Prioritize and perform multiple tasks.
• Adapt to change, including new hours of operation and methodology.
• Attend all staff meetings and mandatory in-service education.
• Maintain proper observation and adherence to company policies and procedures, including the Employee Handbook.
• Maintain patient and company confidentiality.
• Practice within the scope of education, training, and personal capabilities.
• Document company documents (hard copy and electronic) accurately.
• Use appropriate guidelines for releasing information.
• Maintain awareness of federal and state health care legislation and regulations; OSHA, CLIA and HIPAA.

PHYSICAL REQUIREMENTS:

• Prolonged sitting
• Multi-task position
• Repetitive hand, wrist, and shoulder motion / data entry
• Extensive reading and writing

COMMUNICATION:

• Treat all patients and staff with compassion and empathy.
• Adapt communication to individual’s ability to understand.
• Use professional telephone technique.
• Use medical terminology appropriately.
• Excellent phone diction, tone, and general communications etiquette.
• Respond to communications received within a reasonable time frame.
• Assist with the training of new team members.

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Free parking
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid orientation
• Paid time off
• Paid training
• Referral program
• Retirement plan
• Uniform allowance
• Vision insurance

Healthcare setting:

• Ambulatory surgery center
• Clinic

Medical specialties:

• Ophthalmology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Organizational skills: 1 year (Required)
• Front desk: 1 year (Required)
• Microsoft Office: 1 year (Required)
• Customer service: 1 year (Required)
• Bilingual: 1 year (Preferred)

Work Location: In person