**Guest Service Agent (Part Time) - Hampton Inn Chicago Naperville**

location Naperville, Illinois, United States category Hotel Hampton Inn Chicago/Naperville Part-time HOT084EB Posted: Feb 18th 2022 JOB DESCRIPTION A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

* Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

* >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

* Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

* >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

* Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

* Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

* Receive, input, retrieve and relay messages to guests

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

* Hospitality - We're passionate about delivering exceptional guest experiences.

* Integrity - We do the right thing, all the time.

* Leadership - We're leaders in our industry and in our communities.

* Teamwork - We're team players in everything we do.

* Ownership - We're the owners of our actions and decisions.

* Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

* Quality

* Productivity

* Dependability

* Customer Focus

* Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

**Transcript**COVID has impacted the hospitality industry in a way that's never happened before, and while there are negatives that have come out of this, there are also positives, and one area in particular is the pace of our innovation. We've had to accelerate our technology, and we had to do it for a good reason. We need to keep our guests safe. One area in particular is our digital app, is our mobile app. A guest can check in through the app. They can download a key instead of the physical key. They can have a key through the app, and they can use that key to open their door, enter their room safely. This is the type of innovation that is happening, and our organization is putting in overtime to deliver to keep our guests safe and to give them the best experience possible.

COVID has impacted the hospitality industry in a way that's never happened before, and while there are negatives that have come out of this, there are also positives, and one area in particular is the pace of our innovation. We've had to accelerate our technology, and we had to do it for a good reason. We need to keep our guests safe. One area in particular is our digital app, is our mobile app. A guest can check in through the app. They can download a key instead of the physical key. They can have a key through the app, and they can use that key to open their door, enter their room safely. This is the type of innovation that is happening, and our organization is putting in overtime to deliver to keep our guests safe and to give them the best experience possible. Location 401 North High Street, Columbus, Ohio, 43215, United States Category Hotel Location 319 S.W. Pine St., Portland, Oregon, 97204, United States Category Hotel Location 545 SW Taylor, Portland, Oregon, 97204, United States Category Hotel Location 7901 34th Ave. South, Bloomington, Minnesota, 55420, United States Category Hotel Location 50 W. Washington St, Indianapolis, Indiana, 46204, United States Category Hotel Location 150 Anza Blvd., Burlingame, California, 94010, United States Category Hotel Location 6817 E. 82nd Street, Indianapolis, Indiana, 46250, United States Category Hotel Location O'Hare International Airport, Chicago, Illinois, 60666, United States Category Hotel Location 1300 Jefferson Davis HWY, Arlington, Virginia, 22202, United States Category Hotel Location 300 Army Navy Drive, Arlington, Virginia, 22202-2891, United States Category Hotel