As the Manager, Credit and Collections, you’ll play a critical role in establishing the newest pillar of Figma's revenue operations team. You will have the opportunity to build our credit and collections process from scratch and form a new team to support your vision. We have some exciting initiatives in store for the upcoming year - you will get to drive meaningful change!

What you’ll do at Figma:

• Develop a credit program to evaluate client risk and identify client credit worthiness; implement approval levels for extension of credit and/or payment plans for delinquent accounts.
• Work directly with clients to understand payment delays and work with customer service teams and clients to remove barriers to payment.
• Maintain, track, and report credit and collections scoreboard statistics and metrics.
• Update internal systems, as necessary, with contact details, conversations and issues affecting payments.
• Establish factoring policies and procedures that include research and analyses in order to make recommendations to the revenue recognition team.
• Build a team culture that emphasizes customer service, accountability, quality, continuous improvement, and bias to action while focusing on employee retention and development
• Customer vendor form & invoice portal management.
• Monitor and evaluate risk on an ongoing basis, anticipating and mitigating potential risks and calling out red flags to key partners.
• Proactively monitor client receivables and set weekly targets for the team to prioritize their collection efforts to drive DSO improvement.
• Own bad debt write-off analysis.
• Adhere to credit & collections policies, SOX and internal controls.
• Implement and maintain Dun & Bradstreet and Tesorio.
• Collaborate with cross-functional partners in a Slack-heavy communication ecosystem