Description

The purpose of a Host/Hostess is to welcome and warmly greet guests on arrival, answer telephone, take reservations and manage the efficient and timely seating of our guests to a table that best serves their wishes. This position is to perform the above duties in a friendly & courteous manner while maintaining a smooth flow throughout the restaurant.

RESPONSIBILITIES & DUTIES

• Embody and understand FIG & OLIVE’s concept and be able to share knowledge with guests
• Greet all guests promptly and graciously upon arrival
• Answer telephone and respond to guests’ inquiries in a professional manner
• Direct any calls to the appropriate extension (Ex: reroute to Reservations in the Support Center etc.)
• Assist servers, food-runners or bartenders as necessary
• Communicate special requests and needs of guests with staff and managers
• Complete additional tasks at the request of a manager along with End of Shift Responsibilities
• Maintain and clean front desk area at all times
• Open front door for guests entering or leaving the restaurant when possible
• Record guest name and number of people in party when immediate seating is limited
• Attend to guest and party when tables become available
• Provide guests with estimated wait time, while always maintaining a professional, courteous attitude when confronted with hostile, impatient or irate guests
• Accommodate special seating requests for guests whenever possible
• Seat guests based on guest preferences and balancing of customer flow in service stations
• Offer guests a menu and inspect table for proper presentation and completeness
• Relay messages to servers and bussers as needed
• Maintain necessary supplies at the host stand (menus, notepads, etc.)
• Relay guest comments to and perform other duties as assigned by the manager on duty
• Thank guests as they leave and invite them to return

Qualifications

• A minimum of 2-3 years of experience in high-volume fine dining restaurant
• Excellent verbal & telephone skills to be able to communicate clearly & effectively with guests
• Excellent oral communication & interpersonal skills required
• Must be a team player & demonstrate organizational skills
• Ability to stand for long periods of time
• Knowledge of OpenTable & Micros preferred
• Must have Open Availability (AM & PM) & be able to work on weekdays, weekends, & holidays
• Food Handlers Card / ServSafe Certification

The statements in this job description are intended to describe the essential job functions being performed. They are not intended to be ALL responsibilities or qualifications.

FIG & OLIVE is an EOE Employer. M/F/V

www.figandolive.com