$1500 SOB

$1.00 Per hour commuter bonus

POSITION SUMMARYThe Community Relations Assistant works with the Community Relations Director (CRD), the Business Office Manager, and the Executive Director to manage recruitment and new hire onboarding, and to engage and support families and residents in a variety of ways.

ESSENTIAL JOB FUNCTIONS

· Assists in the community’s sales activities by helping families and residents move through the sales process to move-in.

· Covers the community’s sales activities over the weekend.

· Provides excellent customer service when answering phones and greeting visitors.

· Maintains and improves upon the occupancy level of the community.

· Assists the CRD with the move-in process by helping prospective residents, their family members, and/or advisers in the decision-making process by understanding their needs and educating them about the community’s services and programs.

· Works with Maintenance to ensure apartment readiness for move-ins, maintains model apartments, and ensures the community is always tour ready.

· Demonstrates exceptional customer service skills to all customers.

· Takes referral information from telephone and walk-in inquiries, obtains necessary personal, clinical, and financial information.

· Helps the CRD coordinate the pre-admission process and the move-in process. Helps complete paperwork as needed.

· Supports recruitment efforts by managing requisitions and advertisements, and engaging in community recruitment events.

· Welcomes new staff members and walks them through the new hire and orientation processes.

· Works with the Business Office Manager to ensure prompt coordination for financial verification and to complete duties in OneMint.

· Participates in stand up meetings when CRD is unavailable to attend.

· Represents the community and increases awareness through participation in outreach to medical and community referral sources and assists with internal and external events.

· Attends and participates in required meetings and trainings.

· Knows Resident Rights. Helps the resident exercise and/or protect their rights.

· Reports resident complaints to management.

· Maintains confidentiality of resident information.

· Follows and adheres to HIPAA and other privacy policies to ensure the privacy and security of protected health information.

· Attends and participates in required meetings and trainings. Stays Current on all OneMint and other system assigned tasks and duties.

· Performs other duties as assigned.

EXPERIENCE, QUALIFICATIONS & SKILLS

· High School diploma or equivalent.

· Ability to work a flexible schedule, including weekends, holidays and overtime, to meet the requirements of the position.

· Ability to work independently with minimum supervision, problem solving, conflict management and budgeting.

· Has a neat, professional, courteous manner and appearance.

· Good communication skills, both verbal and written.

· Ability to read, write, speak and understand English.

· Sales experience preferred.

· Possesses a valid driver’s license, current car insurance, and has access to a vehicle.

· Maintains current Food Handlers card.

· Pass a Criminal Background and fingerprint check.

· General computer literacy and good knowledge of Microsoft Outlook, Excel, and Word. Working knowledge of office machines (copier, fax, phone system, etc.).

· Demonstrates basic computer knowledge and ability with an aptitude to learn company applications.

· Has compassion and a special interest in working with the senior population.

· Ability to relate positively and communicate appropriately with residents, families, community members, volunteers and other employees.

· Ability to creatively problem-solve in resident care

· Meets all mandatory health requirements by State regulations.

· Maintains clean, neat, comfortable, safe environment for residents, staff, and visitors.

PHYSICAL DEMANDS

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hand to finger, handle, or feel and reach with hands and arms. The employee is regularly required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds.

POSITION SUMMARY-Receptionist
The Weekend Receptionist contributes to our joyful and vibrant community by receiving and directing visitors, employment applicants, sales persons, employees, residents and family members to appropriate locations and parties.
ESSENTIAL JOB FUNCTIONS

• Welcomes visitors in person or on the telephone. Interacts with visitors, residents and staff in a joyful manner that contributes to our vibrant community.
• Provides information to inquiries in support of the marketing and sales effort.
• Maintains employee and department directories.
• Operates company phone system to receive and connect incoming telephone calls to proper party.
• Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
• Maintains safe and clean reception area.
• Performs related clerical work such as data entry, filling, sorting and distributing mail.
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.
• Checks bathrooms (cleanliness, toilet paper, paper towels, no spills) every 2 hours.
• Vacuums lobby & theatre daily and maintains cleanliness (dust, pick up clutter, spot clean floor).
• Enforces appropriate security procedures.
• Maintains hallway (clean & free from clutter) every 2 hours.
• Checks fax machine & distributes faxes.
• May conduct preliminary screening of employment applicants.
• Other duties as assigned.

EXPERIENCE, QUALIFICATIONS & SKILLS

• A high school diploma or equivalent.
• General computer literacy and good knowledge of Microsoft Outlook, Excel and Word. Working knowledge of office machines (copier, fax, phone system, etc.).
• Good organizational and verbal/written communication skills. Ability to relate positively, effectively and appropriately with residents, families, community members, volunteers and other community staff.
• Possesses special interest in, and a positive attitude about, working with long-term care residents and the elderly.
• Ability to read, write, speak and understand English. Demonstrates basic computer knowledge and ability and an aptitude to learn company applications.
• Passes a BCCU Criminal Background Check.

Physical Demands:
The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hand to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds.

Job Type: Full-time

Pay: $27.00 - $30.00 per hour

Schedule:

• 10 hour shift

Work Location: In person