4 End User Technician Jobs in Albuquerque, NM
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Fidelity Talent Source is Hiring an End User Technician Near Albuquerque, NM
End User Technician
Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an End User Support Technician to work in Fidelity’s Enterprise Infrastructure Group in Albuquerque, NM!This position will provide end-user technology support for the Fidelity locations in MA. It includes supporting technology such as computers, monitors, printers, phones, accessories and audio/visual equipment. The majority of the job will be desktop support and handling items that can’t be resolved remotely. Troubleshooting includes, but not limited to, Microsoft Operating Systems, MS Office applications, along with many other external and internally built applications. Having experience working in large environments and building and deploying desktops on a large scale is beneficial.
- Computer Builds – maintain a supply of computers loaded with our base image
- Computer Deployments – deploy computers to our end-users and ensure all applications and data is transferred to the new computer.
- Support critical Service Level Agreements with timely and accurate execution of support requests via our ticketing and tracking systems.
- Following guidelines to reporting and escalation procedures.
- Interfacing closely with other regional technical support teams and operations groups to ensure successful completion of customer requests and projects.
- Working in conjunction with technical and non-technical personnel to optimally navigate the requests.
- Special assignments and other work related duties as the need arises by management.
Education and Experience
- Associates Degree and/or 2-3 years knowledge of computer hardware and operating systems
- A certification is a plus
Skills and Knowledge:
- Broad knowledge of Windows Operating Systems and Client Hardware.
- Ability to excel in a change controlled environment.
- Outstanding analytical and interpersonal skills.
- Ability to work optimally with client and other groups.
- Understanding of TCP/IP networking protocols.
- Ability to think independently to meet goals based on requirements.
- A self-starter with good written and verbal communications skills, along with the ability to pre-plan, coordinate, prioritize, and multitask.
Company Overview
Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com.
We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.
Information about Fidelity investments
At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.
Fidelity Investments and Fidelity TalentSource are equal opportunity employers.
Job Summary
Full Time
$47k-59k (estimate)
05/19/2024
06/03/2024
The job skills required for End User Technician include Troubleshooting, Customer Service, Technical Support, Operating System, Networking, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be an End User Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by End User Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for End User Technician positions, which can be used as a reference in future career path planning. As an End User Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary End User Technician. You can explore the career advancement for an End User Technician below and select your interested title to get hiring information.
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