FICS® is searching for an eager report writing software system support member to join the FICS® Team to support its customers.

A System Support team member at FICS® is the first in line to provide high-quality software system support, to help disentangle the mortgage process for our clients. Each communication directly affects the efficiency of our customers’ operations and their success.

System Support team members communicate with customers for support via phone calls and email in a fast-paced environment, train FICS® customers to use report writing software, perform product webinars and FICS® conference presentations; and are responsible for testing the report writer software with each of FICS’ software releases for quality assurance.

What You Bring:

• Strong Microsoft® Excel® or Microsoft® Access® skills, or hands-on experience with other report writing software, preferred.
• Exceptional verbal and written communication skills are a must.
• Excellent interpersonal and presentation skills, as well as an eagerness to learn.
• Detail oriented and analytical
• Bonus (not required): Technical experience with databases is a plus, but not required.
• A basic understanding of residential loan origination/servicing and/or commercial loan servicing is a plus, though not required.

FICS® puts its Family of Customers first and continues to uphold its longstanding record of providing significant competitive advantages to its nationwide customer base for 40 years and counting.

Find out what it’s like to be an FICS® Family member at our Life at FICS page: fics.com/about-us/life-at-fics/

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work

Application Question(s):

• (Required Question) - Will you now or in the future require sponsorship for employment visa status?
• (Required Question) - What is your annual minimum salary requirement?

Work Location: Hybrid remote in Addison, TX 75001