At FiberFirst, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. You'll be challenged, but you won’t be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. Field technicians shall be responsible for the installation of fiber for a variety of customers across the region while adhering to strict quality and industry standards with little or no supervision.

What You’ll Be Doing:

• Must be able to splice fiber or willing to learn.
• Responsible for all customer related activities in the field.
• Install and integrate fiber equipment/router at customer premises, troubleshoot any issues with the Central Office.
• Follow a detailed method of procedures for the installation of a customer (SOP).
• Keep an inventory of all job-related material need for installations.
• Read and interprets engineering specs, prints, and be able to perform all physical and mechanical installation activities.
• Conduct work assignments, communicate, and assist customer in a professional manner.
• Manage closing requirements/customer education for all assigned installations. (Verify internet is up and verify those speeds with the customer).
• Assist customer in setting up their devices.
• Analyze and resolve network issues associated with equipment installations.
• Understand and follow all common and industry specific safety standards to protect personnel and assure network integrity / reliability.
• Communicate as required with all departments to ensure the customer is taken care of in a timely manner.

What You’ll Bring:

• Minimum two years of experience in working on fiber networks.
• Minimum two years of experience in to drive company vehicle.
• Ability to work outside of normal business hours (i.e., shift work), to include nights and weekends, when needed.
• Ability to identify all colors associated with fiber cable and equipment indicator lights.
• Ability to learn and retain physical and mechanical installation specifications.
• Ability to make fiber connectors, splicing & terminate power connections.

Who You Are:

• You have a high level of computer hardware/software experience with skills and knowledge in Microsoft office product lines, Word, Excel, Power Point, and Outlook.
• You are a team player and have excellent interpersonal communication skills.
• You have effective written and oral communication skills in English.
• You have a good understanding of basic mechanical terms and tools.

What’s in it for you?

We truly value our employees and put their well-being first! Here we provide the following:

• Collegial environment of talented professionals
• Growing and well-funded company
• Medical and Dental Plan
• Vision Plan
• PTO
• 401(K) with company match