Feuji Inc is IT solutions company with operations in multiple geographies and specialization across domains. We believe in delivering solutions that will have a measurable positive impact on our client s business and bottom line. Feuji was born out of the desire to create a great company that would pave the way for greater good. We take pride in making Feuji a great place to work at

Position: Scheduler

Location: Phoenix, AZ

Job Type: Full Time Direct Hire

Description:

Our Scheduler will be responsible for optimizing service requests so that trips are routed in a way that maximizes on-time performance and meets customer expectations.

Job Responsibilities:

• Creation and maintenance of provider depot locations
• Creation and maintenance of points of interest
• Creation of provider and vehicle files
• Creation and maintenance of schedule templates
• Creation of vehicle routes and route segments (manifests)
• Procedures for anchoring routes, route segments and trips
• Procedures for building efficient and effective routes.
• Using scheduling parameters to manage system performance.
• Research and analyze scheduled trip requests using the Trapeze Scheduling software.
• Match trip requests to a route that will ensure timely pick-up from origin or arrival to destination.
• Analyze batched trips to ensure they are optimized to on the assigned route.
• Research and correct schedule violations breach of on-board violations, incorrect vehicle capacities, and trips that requested outside of the defined service area.
• Ensure that at the end of the scheduling process, OTP goals are reached, and route schedules are adequate to allow for timely performance.
• Perform various dispatching duties as assigned.
• Perform various payroll duties as assigned.
• Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
• Maintain accurate records and appropriate filing systems.
• Communicate effectively with operations staff regarding scheduling or passenger issues.
• Ability to handle multiple tasks accurately and effectively.
• Excellent customer service.
• Professional demeanor and appearance.
• Reliable in attendance.
• Team player and helpful to staff, management, and peers.

Talent Requirements:

• High School diploma or equivalent.
• Able to work in a fast-paced environment.
• Experience in paratransit scheduling utilizing Trapeze PASS, preferred.
• Possess excellent decision-making skills.
• Excellent attendance record.
• Excellent verbal and written communication skills.
• Telephone speaking and/or call center experience.
• Computer experience.

Thanks & Regards,

Mahi

Lead Technical Recruiter | Feuji, Inc

105 Decker court, Suite # 850, Irving, Tx, 75062

E:

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