Fetch Pet Insurance, a tech-enabled pet wellness company, has consistently been an innovative leader in the pet insurance industry, offering the most extensive and all-inclusive pet insurance and health advice since 2003.

Put simply, Fetch makes vet bills affordable. We offer a comprehensive product that does not have any restrictions based on breed, age, or size. We cover vet visits and the treatment for illnesses and injuries, not one or the other. We are believers in helping pets get through their bad days but also focus on extending the good days. How do we do that? – through a wide portfolio of amazing and innovative offerings under our umbrella, which include Fetch Health Forecast, our pet health and lifestyle blog, The Dig, and our partnerships with Project Street Vet and animal no-kill shelters across North America.

As a company, we understand the importance of work-life balance and prioritize the mental health well-being of our employees, ensuring you can thrive both professionally and personally. 

Not just pets, we want our employees to live their best lives, too — here at Fetch, you will have:

• Comprehensive medical, dental, and vision insurance
• 401K matching
• Personal paid time off, 10 paid annual holidays, floating days
• Educational Assistance programs
• Department incentive perks
• Fetch Pet Insurance discount - 50% off, up to $1,000 a year

JOB OVERVIEW.

The Claims Quality Assurance Analyst is a key member of the Insurance team that will assist in supporting the Claims and Compliance groups at Fetch. This role is a good fit for you if you enjoy process development, have excellent analytical skills, an ability to juggle multiple priorities, and are seeking an opportunity to be part of building a claims quality assurance (QA) framework to support Fetch’s rapid growth. This role will report directly into the VP of Insurance Operations with a dotted line to the Sr. Director of Claims.

RESPONSIBILITIES.

• Working with Claims and Insurance team leaders to design, implement, and conduct an effective QA process to identify trends and training opportunities
• Leading internal claims audits as required by our carrier partners
• Analyzing, compiling, and presenting data regarding QA metrics to all levels of the organization
• Maintaining up-to-date understanding of claim handling procedures and regulatory requirements
• Conducting regulatory research to support development of compliant claims handling practices
• Providing assistance in refinement of standards of excellence, best practices, and training materials
• Developing and monitoring process enhancements that support Fetch’s claims operations, promoting a culture of service excellence and firm adherence to regulatory compliance requirements
• Providing support for external claims audits and market conduct activities

REQUIRED SKILLS.

• Bachelor’s degree preferred, and/or 5 years of experience in P&C insurance industry with 2 years of claim handling experience
• Claims QA, Pet Insurance, and/or Insurtech experience is a plus
• Active Property & Casualty Adjuster License or active Accident and Health with Pet Limited Lines license is a plus
• Exhibits deep knowledge regarding insurance, claims operations, regulatory compliance requirements, policy forms, and IT applications
• Ability to effectively leverage resources to independently solve problems
• Excellent verbal and written communication skills, organizational skills, and the ability to work in a fast-paced environment under tight deadlines
• Intellectually curious with desire to learn and improve processes
• Ability to make sound decisions that maintain compliance with jurisdictional requirements
• Ability to effectively collaborate with cross-functional teams and stakeholders at all levels
• Ability to independently analyze and resolve complex issues
• Ability to research topics, organize information, and clearly communicate findings

—ABOUT FETCH—

Fetch is a high-growth, Warburg-Pincus portfolio company. We are a passionate group of 200 employees and partners across the U.S. and Canada dedicated to helping pets live their best lives. We have two offices (New York City, NY, and Winnipeg, Canada), and we currently provide security to over 360,000 pet parents.

We don’t just accept differences — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. We are proud to be an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law