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IT Service Desk Technician I
Festival Foods Onalaska, WI
$66k-84k (estimate)
Full Time | Retail 11 Months Ago
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Festival Foods is Hiring an IT Service Desk Technician I Near Onalaska, WI

Job Summary

Job Title: Information Technology Service Desk Technician I

FLSA Status: Salary

Reports To: IT Service Desk Manager

The Information Technology Service Desk Technician I provides direct support to all levels of internal personnel and external business partners in both office and store environments. Focus of the position is to provide Level I application and technology support to the organization through extensive customer service and expertise. The Level 1 Information Technology Service Desk Professional I is a key component of the team supporting and providing first level maintenance to Festival Foods’ desktop computing environment. This includes installing, diagnosing, repairing, maintaining, upgrading, and documenting all PC related issues to ensure optimal equipment performance. The Information Technology Service Desk Professional I shall be responsible for troubleshooting problem areas and engaging in root cause problem solving in a timely, accurate, and professional manner by providing in person technical support or remote support by phone, IM, or share desktop conferencing. The ideal candidate would be self-motivated with the ability to independently prioritize and execute tasks in a fast pace environment while maintaining a positive attitude.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Support company technology (hardware, software, and training) for all levels, departments, and locations. This will include onsite support during normal business hours and non-business hours.
  • Must be able to perform remote troubleshooting and provide clear instructions
  • Manage the user experience with technology using strong customer service skills with a focus on enhancing the user experience
  • Coordinate with vendor partners for support on existing and future technology solutions
  • Basic networking skills are required for troubleshooting issues
  • Software support of various applications and systems in use by the organization
  • Provide an exceptional customer experience
  • Take incoming requests to the IT Service Desk by working tickets based on priority and providing immediate support as required
  • Must be willing to visit GBSO or OSO as needed for process improvement training sessions
  • Maintain inventory of all equipment
  • Manage PC setup and deployment for new associates using standard hardware, images and software
  • Follow standard Service Desk procedures and department policies
  • Adhere to the department performance metrics/KPI’s (key performance indicators)
  • Utilize Information Technology tools and resources
  • Must be able to be available for extended support hours, come in early or stay late and travel to store locations, as needed
  • Must be able to work selected holidays to provide IT necessary support coverage
  • Must participate in the IT on call rotation and adhere to the on call policy, which includes traveling to support all Festival Foods locations, as required with little to no notice based on severity level of incident
  • Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
  • Other duties as assigned

QUALIFICATIONS

  • 0-1 years of IT Help Desk and/or IT Service Desk experience
  • Associate Degree in Networking, PC Support or related field desired
  • Exceptional problem solving skills and analytical skills
  • Effective interpersonal and influencing skills
  • Experience in a professional business environment
  • Excellent verbal, written, and communication skills
  • Process and procedure driven with an good understanding of Service Desk methodology and metrics
  • Strong technical and non-technical customer service skills required
  • Customer oriented positive attitude
  • Excellent oral and written communication skills
  • Continuous learning skills
  • Customer service oriented
  • Problem-solving
  • Adaptability
  • Team interaction
  • Planning and organizing
  • Attention to detail
  • Stress tolerance 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

  • Sitting at a computer 50% of the time
  • Bending, stretching, and occasional lifting of up to 50 lbs. is required
  • Professional presence and proper phone etiquette is required
  • The Service Desk staff is staffed at two separate support offices. Multiple communication efforts will occur such video conferencing, email or instant messaging. This position, depending upon home support location, may or may not have direct onsite supervision.

WORK SCHEDULE

The Information Technology Service Desk Technician I is a full-time, salaried position scheduled 45 hours per week. The work schedule will be assigned by the IT Service Desk Manager. The hours of operation for this position are subject to change based on the business needs. This position will participate in the on call rotation schedule.

At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$66k-84k (estimate)

POST DATE

07/27/2022

EXPIRATION DATE

10/03/2023

WEBSITE

festfoods.com

HEADQUARTERS

DE PERE, WI

SIZE

200 - 500

FOUNDED

1946

CEO

RANDY MUNNS

REVENUE

<$5M

INDUSTRY

Retail

Related Companies
About Festival Foods

At Festival Foods, we're not simply selling groceries, we're on a mission! Festival Foods employs more than 7,000 associates who serve guests in over 30 supermarkets throughout Wisconsin. Festival Foods and our associates believe in community involvement, volunteerism, and Servant Leadership. We are a culture-driven company guided by our mission, values, and Boomerang Basics. Every business decision we make is based on our Boomerang Principleempowering our associates to make decisions and take actions that will Bring the Customer Back. Our Mission: To develop a team of associates dedicated to ...providing our guests with a clean store, friendly people, quality products, exceptional value and an enjoyable shopping experience. Our Values: Servant Leadership Execution Community Involvement Associate Development Service Festival Foods is proud to be a family and employee-owned company. For career opportunities, please visit www.festfoods.com/careers. More
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If you are interested in becoming an IT Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Service Desk Technician for your reference.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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