Description

 Job Title: Neighborhood Partnership Coordinator

Department: Operations

Reports To: Agency Relations Manager

Status: Hourly

Salary Range: $36,000-$45,000

COMPANY OVERVIEW

Focused on uplifting our neighbors toward long-term sustainability, Feeding Tampa Bay nourishes human potential by providing access to food and then leveraging that access to connect those we serve with empowering resources. With a commitment to end hunger in our region by 2025, our work is driven by the desire to create health and capability in every family, child and senior we serve. 

At Feeding Tampa Bay, we are on a united path to transform our community. We thoughtfully drive change while embracing and celebrating our collective impact, as well as the impact of each individual. Through our Grow Code we strive to honor all, conquer together, be imaginist, speak with truth, and stay rooted in the mission of Feeding Tampa Bay.

SUMMARY

The Neighborhood Partnership Coordinator is responsible for implementing distribution processes for the Agency Relations Department in order to increase the number of meals into the 10-county territory of Feeding Tampa Bay. The Neighborhood Partnership Coordinator will also assist with the maintaining of the agency relations department by creating and sustaining the relationships and communications with agency partners for distribution of products within their assigned territory. The Neighborhood Partnership Coordinator is responsible for the development and retention of food donation accounts with local sources as they interface with FTB agency partners. 

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain a consistent Agency Partner monitoring schedule and database. 
• Maintain a consistent donor relations schedule with assigned donors. Provide weekly activity reports on donor visits and interactions including an activity/phone log.
• Ensure that each assigned Agency Partner is compliant with FTB, state and local regulations. 
• Maintains up to date and accurate files of all Agency Partners and assigned donors.
• Responds in a timely manner to Agency Partner questions or requests for information. Provide personal follow up for food donors ensuring excellent customer service is given to all.
• Keeps all assigned Agency Partner and donor contact information up to date and accurate.
• Assists Agency Partners and donors with the services and products offered by FTB.
• Assists with Agency Partner orientations and trainings, including leading onboarding and AERP set-up trainings. 
• Responds to requests made by individuals inquiring about receiving food.
• Assist with and execute workshops and other training forums as identified in agency surveys, on-site reports and other assignments. 
• Research, create and implement effective distribution methods to Agency Partners.
• Represent FTB at meetings or events, perform other related assignments and assist other FTB staff on special projects as required.
• Cross train in other areas of the Agency Relations & Distribution departments. 
• Develop and manage retention programs to include thank you notes, site visits and other means of recognition. 
• Assist with agency and client shopping programs. 
• Lead mobile pantry distribution events as needed.
• Demonstrate a pleasant, professional and helpful attitude at all times.
• Other duties and responsibilities as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 2 years of experience in the service industry or a bachelor's degree. 
• Database knowledge preferred. 
• Ability to lift and move 50 lb. boxes.
• Advanced computer literacy and data entry skills including proficiency in Microsoft Office and Google suite.
• Knowledge of warehouse safety, food and product handling.
• Good interpersonal skills and ability to interact professionally with the public.
• Excellent oral, written and interpersonal communication skills.
• Commitment to understanding and supporting FTB’s mission.
• Superior customer focus and customer service skills.
• Ability to work under deadline pressure and manage/prioritize tasks.
• Strong team player and peer relationships.
• Exercise good judgment and discretion; strong ethical character capable of handling confidential information.
• Ability to work some nights and weekends and/or adjust work schedule to meet deadlines.
• Willingness to work outdoors and in low income areas.
• Ability to travel throughout our 10-county area to conduct site visits at both agency partners and donor locations.
• Ability to work independently and responsibly.
• Have or be able to acquire Food Manager certification (via FTB training).
• Have a clean driving record.