To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and / or inbound or outbound movement of freight / cargo.

At FedEx Logistics, you'll find everything you'd expect of a people-first, global industry leader. FedEx offer a chance at a long and rewarding career within one of the World's Top Companies.

From benefits to special training to advancement opportunities, our offering is deep and wide to match our commitment to your career aspirations.

Employee compensation and rewards are structured to acknowledge individual effort, stimulate new ideas, encourage outstanding performance, and promote teamwork.

FedEx offers an attractive and comprehensive package of pay benefits and quality of work and life programs.

Salary Increases : Salary increase based on individual performance

Tuition Assistance : Subsidy for continuous learning and education

Paid Time Off : Vacation, holiday, sick leave

Health Care Program : Medical and dental Coverage

Additional Benefits : Life, Disability (short- / long-term)

401(k) Program : Financial security in retirement

Reduced Shipping Rate : Exclusive discounts for personal shipping

Lifecare and LifeMart Benefits : Discount programs (e.g., car, restaurants, movies, daycare, pet care and more)

• Provide impeccable customer service.
• Prepare, analyze, and / or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs.
• Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.
• Resolve banking and letter of credit problems.
• Obtain payment on delinquent accounts and / or complete accounting adjustment forms for review.
• Resolve billing issues, coordinate post entry activity on customer's behalf.
• Complete accurate data input or corrections into computer files.
• Perform route cause analysis as directed by the Account Administrator.
• Coordinate post-entry activities on the customer's behalf.
• Manage the entry verification process.
• Access clients systems (external systems) as necessary.
• Correspond with business partners in various mediums to include written, phone or e-mail.
• Produce operational trend reports.
• Keep business partners apprised of the exception process.
• Pre alerts - receive and respond as needed per customer SOP.
• Maintain general knowledge of FedEx products and services.
• Interact with customers, internal staff / departments and management of all levels.
• Develop and maintain a strong relationship with customer's front-line personnel
• Facilitate entry processing, as well as pre arrival and post arrival exception resolution.
• HS Diploma or GED required. 6 months of brokerage or transportation experience and / or customer service experience preferred.

MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required.

• Excellent communication skills, verbal and written.
• Organizational Skills.
• Inter-personal skills.
• Problem solving Skills.
• Handle high volume of work.
• Handle time sensitive work.
• Ability to work independently with minimum supervision.
• Detail oriented. Knowledge in HTS classification & familiar with the harmonized tariff system. Knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise.
• Performs other or additional duties as assigned.
• Paid Training Provided.

Additional Information

Posting Date : 2024-04-22

2024-04-22

• This role will be hybrid, with some work from home opportunity and some in the office work, dependent on company policy.
• The job is remote, but applicants must live in or near Auburn, Washington 98001 and be available to come into the office if needed for company-related matters.
• There is no waiting period for benefit eligibility.
• This position is paid weekly.
• Shift : Monday to Friday from 7 : 00am - 3 : 30pm, with occasional overtime and work on most holidays. Our working hours may be adjusted as needed for the business.
• This position ray ranges from $14.98 -$23.75 which is based upon experience, location market and company guidelines.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world.

They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.

We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.

FedEx Logistics, Inc. participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.

S. applicants and employees only). Please ready the E-Verify Notice available in English (https : / / e-verify.uscis.gov / emp / media / resourcesContents / E-Verify Participation Poster.

pdf) and Spanish (https : / / e-verify.uscis.gov / emp / media / resourcesContents / E-Verify Participation Poster ES.pdf) before proceeding with your job application.

Click here to read the Right to Work Notice available in English (http : / / ftn.fedex.com / careers / OSC Right to Work Poster.

pdf) and Spanish (http : / / ftn.fedex.com / careers / OSC Right to Work Poster ES.pdf). Additional information about the E-Verify program can also be found at www.uscis.gov.

Pay Transparency Policy Statement : The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless required to do so by law or the FedEx Logistics Legal Department.

Equal Employment Opportunity : As a federal government contractor, we are committed to employ and promote qualified minorities, females, individuals with disabilities, and covered veterans (including, but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans.

Our philosophy and commitment to equal employment opportunity and non-discrimination is the bedrock to job opportunities for all employees and applicants without regard to an individual's protected status (i.

e. race / ethnicity, color, national origin, ancestry, sex / gender, gender identity / expression, sexual orientation, marital / parental status, pregnancy / childbirth, or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.

Click here and here to read more about "Equal Employment Opportunity is the Law. "

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.

Last updated : 2024-04-27