1 Fraud Representative Job in Memphis, TN

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Fraud Representative

Fedex Employee Credit Association

Memphis, TN | Other

$36k-48k (estimate)

2 Months Ago

Fraud Representative

$36k-48k (estimate)

Other 2 Months Ago

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Fedex Employee Credit Association is Hiring a Fraud Representative Near Memphis, TN

Overview

Looking for a career in the financial industry? We are hiring immediately! Full-time with benefits!

FedEx Employees Credit Association (est. 1974) is a not-for-profit federal credit union which seeks to be the first-choice provider of financial solutions to FedEx employees, retirees, and their families, enabling our members to secure their financial future and realize their dreams.

FECA has a caring team of employees, deeply invested in the communities it serves. FECA offers competitive compensation and benefits (medical, dental, vision, life, AD&D, short-term disability, EAP, 401k with company match, profit-sharing, discounts on financial products and services, paid vacation and personal days, and paid time for volunteering) as well as extensive professional development opportunities including on-site educational and leadership development programs.

With over half a billion dollars in assets and more than 100,000 members, FECA has branches in Memphis, TN; Los Angeles, CA; Indianapolis, IN; Pittsburgh, PA; Harrison, AR; and Fort Worth, TX. FECA’s corporate offices are in Memphis, TN. For more information, visit fecca.com.

Title: Fraud Representative

Reports To: Risk Manager

Schedule: 7:30-5:30

Location: Nonconnah

FLSA Status: Non-Exempt

Responsibilities

Serve our members.

Analyze and resolve fraudulent transactions, merchant/FI errors, disputes involving debit cards, signature-based transactions, debit PIN based transactions, and ATM

Administer dispute decisions and make appropriate member account adjustments. Process disputes accurate and timely including following up with members to advise them of account actions/decisions and maintain a superior level of

Process and file bond claims in a timely Monitor deductibles and maintain documentation for possible submission.

Analyze compromised card alerts and determine appropriate response to minimize potential losses to the credit union and impact to the

Remain current on fraud trends (past/current/future) and present findings to

Work with CO-OP resources such as Falcon Alerts to monitor and analyze

Develop increased knowledge of resources and data analytics to develop predictive analytics to remain proactive against

Understand Visa Rules and Regulations and other vendor rules to recover disputed

Ensure regulatory procedures are followed in accordance with federal and state regulations including but not limited to Regulation E, Regulation Z and

Must maintain strictly confidential information pertaining to the Credit Association, member, and employee business.

Maintains regulatory compliance including the Bank Secrecy Act.

Follows the CARE and QA Service Standards and maintains excellent understanding of FECA products and services.

Participates in ongoing training for professional and personal development.

Maintains a positive, professional attitude and works well with a team.

All other duties and responsibilities as assigned.

Qualifications

Associate degree in related field, or an equivalent combination of education and experience. At least one year of Financial Institution experience required, and credit union experience preferred, including understanding of credit union philosophy and knowledge of credit union rules and regulations.

Excellent written and verbal communication and basic math skills.

Must be accurate, organized, attentive to details, and manage time well.

Experience processing debit card disputes

Excellent customer service

Accuracy in balancing and skill in error detection, detail

Job Summary

JOB TYPE

Other

SALARY

$36k-48k (estimate)

POST DATE

02/10/2024

EXPIRATION DATE

04/03/2024

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The following is the career advancement route for Fraud Representative positions, which can be used as a reference in future career path planning. As a Fraud Representative, it can be promoted into senior positions as a Fraud Detection Associate III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Fraud Representative. You can explore the career advancement for a Fraud Representative below and select your interested title to get hiring information.