Why Us?

Farm Bureau Bank (FBB) offers unique opportunities within the financial community that understands the importance of farming, ranching, and other agriculture-related professions. We also reach beyond traditional branches to develop deep roots in the rural communities we serve. Not just branches. Roots.

FBB team members enjoy competitive compensation and generous benefits.

• 
  Life Insurance and Long-Term Disability (company paid)
• Accrued Paid Time Off (PTO) & Paid Holidays
• Paid Volunteer Hours
• Affordable Medical, Dental and Vision coverage
• Outstanding 401k – Employer match up to 5%
• Continuing Education Opportunities
• View all available benefit options at Farmbureau.bank.

*Hiring in the following states ONLY: AL, AR, AZ, GA, LA, NC, NV, SC, TN, TX, VA*

Will require occasional travel to San Antonio, TX.

The Deposit Quality Control Specialist is responsible for reviewing and monitoring of customer profile and accounts onboarded to ensure accuracy and integrity of customer and imaged data. Performs quality control review of account maintenance. Maintains high level of knowledge and understanding of customer profiles, deposit account origination, proper titling, and required documentation. This position requires an in-depth understanding of the operational functions required to deliver and support the bank’s products and services and thorough knowledge of operational procedures and banking regulations. Will be accountable for maintaining exceptional customer service standards.

Essential Functions:

• Responsible for quality assurance for new deposit accounts, ensuring all CIP information and OFAC processes were fulfilled in agreement with regulations, policies and procedures.
• Verify maintenances changes for deposit products, charge codes and rates.
• Provide support and answers questions related to new account maintenance.
• Review the accuracy of correspondence mailed to new/existing clients.
• Maintain missing/incomplete tracking logs for new account quality assurance.
• Track rate deviation for management.
• Review Reg CC holds, ensures proper application and documentation.
• Complete annual review of IRA and HSA tax reporting.
• Empowered to respond to requests and work to resolve complex issues.
• Recognize problems that could have a customer or regulatory impact and escalate it to appropriate department manager.
• Monitor the work queues, filters requests for handling and assigns to department staff.
• Handle interbank correspondence, research, and escalated issues.
• Various other deposit operation functions, as assigned.

Additional Responsibilities:

• Report to work on daily basis.
• Involved in business development projects.
• Understanding of General Ledger Entries.

Knowledge, Skills, and Abilities:

• Excellent organizational skills
• Ability to perform multiple projects and work in fast-paced environment with little supervision
• Ability to perform with acute attention to detail
• Strong working comprehension with Electronic Banking, Operations Activities and Federal Deposit Regulations and disclosures
• Strong decision-making process that is thoughtful and informed
• Knowledge of ACH Rules and Regulations
• General mathematical, and analytical skills for immediate and accurate results
• Proficient skill in Word and Excel
• Ability to perform 10-key processing by touch
• Must possess ability to think critically and resolve issues across multiple departments and systems
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
• Knowledge of Federal and State banking regulations, their impact on account holders and how each impacts the handling of operational tasks

Educations and experience:

• College Degree preferred or equivalent combination of education and experience
• Three to Five years of experience in banking with knowledge of regulatory compliance experience required
• Two-year experience in a customer service-related role.

Farm Bureau Bank is an equal opportunity/affirmative action employer and complies with all applicable federal, state, and local fair employment practices laws. Farm Bureau Bank strictly prohibits and does not tolerate discrimination against team members, applicants, or any other covered persons because of race, color, religion or creed, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and gender identity) age, physical or mental disability, citizenship, veteran status, or genetic information, or any other characteristic protected by applicable federal, state, or local law. All team members and anyone doing business with the Bank (including vendors, clients, and visitors) are prohibited from engaging in unlawful discrimination. This applies to all employment actions, including but not limited to, recruitment, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.