Candidate(s) recommended for hire are subject to a criminal background check. Position Information Position Title Computer Support Technician II Announcement Summary Fayetteville Technical Community College is recruiting for a new member to join our Management Information Services Team and now accepting applications for a full-time Computer Support Technician II.

The Computer Support Technician II provides technical and support services in the installation, configuration, operation, maintenance, troubleshooting, and diagnosis of computer hardware, software, and peripheral equipment.

This position supports students, faculty, and staff by performing diagnosis and resolutions of technical issues as related to the use and performance of all campus personal computers through hands-on and help desk functions, as well as assists in the maintenance and reporting related to hardware and software inventory database.

This position’s responsibilities require independent analysis, communication, and problem solving.

Duties are performed with little supervision and require initiative and judgment.

We offer a valuable benefits package that includes the following :

NC State Health PlanNC State Retirement PlanPaid LeavePaid HolidaysCafeteria Plan (IRS Code Section 125)Educational BenefitsLongevityTRICARE Supplement Benefits Full-time employee benefits.

Duties Duties may include, but are not limited to, the following :

• Assist end-users in the proper use of computer hardware, software, and peripheral equipment within the established standards and guidelines.
• Assist and prepare room layout and replacement / setup of computer classrooms and open IT labs.
• Install computer hardware and software; link peripheral equipment and test configuration.
• Analyze research and provide solutions to faculty and staff requests for information technology needs.
• Troubleshoot hardware and software problems as they relate to data communications, computers, printers, and peripherals utilizing diagnostic software and logical troubleshooting procedures.
• Work with MIS staff as appropriate to determine and resolve problems and requests received from end-users.
• Perform major computer repairs as they relate to operating system platforms, hardware installation, and upgrades.
• Perform routine inspections and preventative maintenance of computer hardware.
• Download software patches and other appropriate hardware from the internet, test, and install as necessary.
• Provide help desk support as well as perform day-to-day administration, maintenance, and support of computers and peripherals.

maintain information about equipment and installation; identify software users and recommend packages or other approaches as assigned.

• Accept responsibility for any tools issued by the College to perform daily job functions, as required (e.g. iPads, laptops, etc.).
• Maintain inventory of computer hardware, software, and supplies.
• Compile and prepare job-related reports and documentation, as required.
• Write basic computer code and report generation programs, as required
• Test and evaluate new computer hardware and software for campus use.
• Attend workshops, conferences, and meetings related to assigned area(s) of responsibilities.
• Provide training to end-users in the proper operation of computer equipment and applications.
• Perform related duties as assigned.

Minimum Qualifications An Associate’s degree from an accredited college in Computer Technology, Computer Science, Information Technology, or Network Communications Technology; or equivalent.

One year of experience troubleshooting computers, peripherals, and software applications required.Demonstrated technical expertise in support of operating systems required.

Preferred Requirements Full or Part Time Full Time College Pay Scale Minimum starting salary $50,160.00 annually Number of Months 12 Employee Benefits NC State Health PlanNC State Retirement PlanPaid LeavePaid HolidaysCafeteria Plan (IRS Code Section 125)Educational BenefitsLongevityTRICARE Supplement Benefits Posting Number S16-24 Posting Detail Information EEO Statement The Fayetteville Technical Community College is an Equal Opportunity Educational Institution / Employer.

Last updated : 2024-03-27