Position: Director of Recovery and Wellness Services

Function: The Director of Recovery and Wellness Services provides leadership to the core FAVOR Upstate Certified Peer Support Specialists and center locations. The Director of Recovery and Wellness Services is responsible for organizational culture in the various Recovery Center locations, including the center’s programmatic outreach and community integration. The Director of Recovery and Wellness Services sets the tone for a whole-person recovery experience rooted in a healing community and participant-center recovery planning. The Director of Recovery and Wellness Services works in close consultation with the Director of Program Development in developing long term strategy for recovery program expansion and operations. This position will ultimately be responsible for the quality of core coaching services delivered in each location.

Status: Full time, Salary

Reports to CEO

Major Responsibilities:

• Responsible for providing day-to-day administration and supervision of all program services and activities and staff assigned to program.
• Supervises all program staff.
• Provides administrative supervision to peer coaches.
• Directs, advises, and consults with center managers on operational and policy issues and related courses of action and procedures.

· Ensures that all direct service staff are informed and kept up to date on trends related to participant care.

• Responsible for documentation in accordance with organizational policy.
• Responsible for participating in the development of center budgets and ensuring budget compliance in purchasing and other expenditures.
• Plans and coordinates the implementation of peer-based programming at all centers.
• Responsible for achieving clearly defined program goals and objectives, in accordance with funder and agency guidelines and requirements.
• Responsible for managing and coordinating scheduling of program activities, including documentation and associated compliance measures.
• Identifies, establishes and maintains professional and supportive relationships with all program participants, referring partners and community agencies, treatment providers, and others involved in the lives of those suffering with SUD.
• Responsible for identifying and vetting partner/referral resources.
• Participates in community-based public relations events as needed.

· Represents and presents organization’s philosophies and unique programming at meetings and conferences.

• Attends management and other meetings and training as appropriate to the needs of the center(s).
• Responsible for ensuring that all required documentation for recovery plans and milestones are developed for participant’s benefit and are updated and maintained in electronic recovery record, and are in alignment with the organization's values, mission, vision, and strategy.
• Oversees the intake process and manages assignations for all participants (individuals and families) seeking coaching services.
• Carries a caseload of individual, family, and/or group sessions, and regularly adjusts responsibilities to meet changing needs and program demands as needed.
• Provide individual, group and family coaching sessions.
• Participates in and leads special projects.
• Prepares reports as needed.

Personnel and Cultural Management

· Creates and enhances a healing culture based on the organization’s mission, philosophy of recovery, policies, procedures, position expectations, and performance goals.

· Culture will integrate healing, wholeness, mental, and physical well-being for staff and participants.

· Assists organization in defining cultural metrics and tracking thereof.

· Identifies strengths and weaknesses in direct reports and strives to develop each to their fullest potential through additional training, coaching, or other resources.

· Assists direct reports in defining career goals and identifies opportunities for ongoing professional development.

· Provides ongoing feedback and conducts formal performance evaluations in a timely manner.

· Provide all center and associated program staff with strategies and guidelines for program performance while empowering centers to manage their own programs and staff.

· Works collaboratively with Director of Program Development.

Knowledge, skills and abilities, needed:

Candidate must be able to prioritize effectively, learn systems quickly, utilize them to research and solve problems independently. In addition, must be able to

· In recovery from substance use disorder.

· Strong Written Communication Abilities: Delivers clear and concise written communications that have impact and accomplish intended purpose.

· Strong Verbal Communication Skills: Clearly and thoughtfully communicates with others in; has the ability to speak in public to larger groups and facilitate meetings/training as needed.

· Emotionally mature and attuned to others’ bio-psycho-social needs.

· Reliable: Must be accountable; maintains focus; punctual; good attendance record; meets deadlines.

· Time Management: Organizes and establishes priorities; completes tasks in a timely manner and manages responsibilities efficiently and effectively.

· Computer/Technology Competency: Completes computer-based work tasks accurately and efficiently; uses technology to enhance job performance and is forward thinking about use of technology to improve client services.

· Teamwork: Remains accountable to team; participates effectively in group. Requires same of all direct reports; collaborates positively with other team members; Provides and receives constructive feedback well and often.

· Tolerance for Stress, Ambiguity, and Change: Maintains composure even while under great pressure; handles complex problems and change with minimal supervision; demonstrates flexibility and versatility in achieving key goals and priorities.

· Decision Making: Collects, organizes, and analyzes large amounts of information before making decisions; can synthesize data to inform decisions; takes a thoughtful approach when considering options; seeks input from other stakeholders.

· Integrity and Ethics: Actively models the highest ethical standards; is honest and accountable; always maintains confidentiality and appropriate boundaries; handles sensitive information and issues with compassion and competence.

· Interpersonal Skills: Uses motivational interviewing, active listening, and discussion skills to identify issues, ensure understanding, and facilitate problem solving; works cooperatively with diverse groups; deals with others in a pleasant and professional manner; accurately assesses verbal and non-verbal cues.

· Accountability and Follow Through: Makes and meets commitments; accepts responsibility for behavior and outcomes; requires same of all direct reports and models same; monitors status of projects and tasks; thoroughly addresses project details; delivers clear and accurate work product. Persists in efforts to resolve issues and manage internal complexities; takes personal responsibility for resolving issues; responds quickly and effectively to requests for assistance and support.

· Cultural Sensitivity: Commits to organization’s vision of and commitment to equity and true inclusion and requires same of direct reports; open to learn and understand different perspectives and incorporating culturally appropriate aspects to participant services.

Education, Experience, and/or Training Requirements:

Bachelor’s Degree in a related field and three years of business experience preferred. Lived experience with SUD a requirement. Experience in a Recovery setting is preferred. CPSS certification is required.

Knowledge of Windows operating systems and Office products, including Microsoft Word, Excel and Outlook. Ability to quickly and thoroughly learn any other software programs needed in the operations of FAVOR Upstate.

FAVOR Upstate provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, FAVOR Upstate complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

FAVOR Upstate expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of FAVOR Upstate’s employees to perform their job duties may result in discipline up to and including discharge.

Job Type: Full-time

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

License/Certification:

• CPSS (Required)

Ability to Commute:

• Greenville, SC 29607 (Preferred)

Ability to Relocate:

• Greenville, SC 29607: Relocate before starting work (Required)

Work Location: Hybrid remote in Greenville, SC 29607