**JOB DESCRIPTION**

**LOCATION**

**PHOTOS**

LOGIN Customer Service Pura Vida Miami DESCRIPTION We are a lifestyle brand.

If you are looking to join an awesome team, have a positive working environment and live a healthy and active lifestyle, we offer an exciting and rare opportunity to join a striving brand and ever growing in this industry.

We are on a mission to provide the world with simple, wholesome food and beverage items that fit today's lifestyle with an experience that is intimate yet fast and consistent day after day 365 days a year.

We love what we do and take pride in finding the right partners to grow with us. Join us if you consider yourself a person of integrity & a hard-working team player who is looking to constantly grow and learn.

**RESPONSIBILITIES:**

As a Customer Experience Assistant you will be responsible for the customer service.

* Support the Marketing team with App, by providing credits to customer reviews.

* Responsible for managing and responding to all Intercom requests from customers on a daily basis.

* Manage and review all Uber and Postmates refunds on a bi-monthly basis.

* Manage all catering requests, including responding to customer requests, invoicing, as well as coordinating with stores on new requests.

* Understand a process flow on how catering requests are processed and handled.

* Understand a process flow on how all Intercom requests are processed (i.e flow and customer response template).

EXPERIENCE REQUIRED:

* High School Diploma or GED required, 2 years of college preferred.

* Ability to organize, prioritize and manage multiple projects simultaneously.

* Excellent proficiency in written and oral communication.

* Excellent customer service experience and community engagement.

BENEFITS:

* Progressive compensation package

* Paid training to prepare you for success

* On-going career opportunities

* Medical Insurance

* Opportunities for growth in management positions

* Employee discount

Job Type: Full-time

Pay: Up to $15.00 per hour

Benefits:

* Employee discount

* Health insurance

* Paid time off

Schedule:

* Day shift

* Monday to Friday

* Weekend availability

Ability to commute/relocate:

* Miami Beach, FL 33139: Reliably commute or planning to relocate before starting work (Preferred)

Education:

* High school or equivalent (Preferred)

Work Location: One location

LOCATION 110 Washington Ave, Miami Beach, FL 33139, USA Add details about your education history:

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Start Date End Date I graduated from this school Add more education Add details about your work experience:

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Start Date End Date This is my present job Add more experience