TITLE: Sr QA Warranty Engineer

LOCATION: Monroe, GA

SCHEDULE: 1st Shift

PRIMARY DUTIES:

• Analysis of Warranty Returns and Performance
• Complete warranty reports
• Develop warranty procedures and manuals were applicable
• Lead the reliability improvement process producing performance reports against
  agreed Key Performance Indicators (KPIs) as required
• Ensure that analysis data is reported to customers within agreed time scales in
  customer specific format as required
• Communicate fault and liability information to the relevant internal and external
  suppliers in order to obtain robust interim and permanent corrective actions
  aimed at warranty prevention and cost reduction
• Review suppliers’ processes and manufacturing procedures. Challenge suppliers
  where necessary.
• Where appropriate negotiate liability with the customer
• Where appropriate supplier evaluation audits to determine their capability to
  meet production requirements to eliminate warranty issues
• Conduct detailed trend analysis of warranty return parts, claims, costs and
  exposure going forward to determine corrective and preventative actions to
  support both Production and Supplier
• Ensure lessons learned from warranty analysis are communicated across all
  product/customer platforms
• Assist with training of quality awareness
• Report on Key Performance Indicators (KPIs) in order to adhere to process and
  prevent occurrence of any non-conformity relating to product, process or system

QUALIFICATIONS:

• Bachelors degree in Engineering or related field with at least 5 years of engineering experience
• Experience in automotive manufacturing industry is preferred
• Prior experience working with warranty claims
• Knowledge of quality systems
• Knowledge of Advanced Product Quality Planning (APQP), Production Part
  Approval Process (PPAP), Failure Mode and Effect Analysis (FMEA)
• Knowledge of TS16949 and ISO9000
• Understanding of ISO14001
• Knowledge of measurement
• Understanding of engineering drawings and manufacturing processes
• Strong attention to detail and customer-service orientation
• Able to demonstrate ingenuity/creativity regarding problem solving and countermeasure
  implementation

PERKS & BENEFITS:

• Medical, Dental, Vision, and Prescription 
• Flexible Spending Account (FSA) options for Medical and Dependent Care
• Paid Time Off (PTO), Floating Holidays (FH)
• Paid Holidays 
• 401(k) Plan with Company Match 
• Company Paid Life Insurance
• Voluntary Life Insurance
• Short- and Long-Term Disability
• Professional Development
• Tuition Reimbursement
• Annual Incentive Plan (AIP)
• Referral Bonuses
• Paid Volunteer Community Service Day
• Employee, family and friends discount