Responsibilities

• Manage high volumes of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Responsible for completing outbound call campaigns to schedule service calls.
• Build sustainable relationships and engage customers by going the extra mile
• Keep records of all conversations in our call center database
• Frequently participate in on going inhouse training to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
• Submits and checks warranty claims daily
• Daily status updates/running of warranty reports.

Requirements

• Previous experience in a high-volume call center
• Strong phone and verbal communication skills along with active listening skills
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Advanced computer skills/proficient in Microsoft Office
• High school degree

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer service/ Billing: 2 years (Required)

Work Location: In person