POSITION SUMMARYThis entry level position is primarily responsible for receiving, reviewing and entering customs documents. The incumbent processes shipments using standard operating procedures. May obtain additional information or seek guidance from more senior team members based on instructions and standard operating proceduresKEY RESPONSIBILITIESReceive documents via email, fax and mail. Review documents for completeness (e.g. date, description, value) ensuring that all necessary documents have been received for processing. Determine account number, ETA and apply bar code to billing sheet. Enter required information into database system in order to produce entry.Contact clients, branches or other brokers of additional documents or information is requiredRespond to calls and questions from internal and external sources. Trace shipments and set up pre-arrivals at CustomsPerform other duties such as sorting, matching and stapling documents, printing, faxing, scanning and other functions as assigned EDUCATION AND EXPERIENCEHigh School Diploma or equivalent experienceOffice experience an asset, but not required COMPETENCIES, WORKING SKILLS & ATTRIBUTESExcellent attention to detailTactful and dependableStrong communication skills; must be able to read, write and speak English fluentlyStrong interpersonal skills; able to work independently as well as part of a teamFast and accurate keyboard skills (minimum 8000 strokes an hour with 97% accuracy)Able to multi task and keep track of priorities and ETA’sDemonstrated ability in completing a variety of entry types and processesAble to perform basic mathematical calculationsDemonstrated ability with standard business applications (e.g. MS Office, email, internet) and standard office equipment (e.g. computer, fax, photocopier, scanner, telephone, etc.) WORKING CONDITIONS, MENTAL EFFORT & PHYSICAL REQUIREMENTSAccuracy is required when entering appropriate data, adding figures and reconciling documentsConcentration is required in balancing several tasks at one timeRepetitive keyboarding / mousing; generally more than 6 hours per dayAble to prioritize tasks in a fast-paced, multitasking environmentSitting at a desk for prolonged periods of time (up to ½ hour – 1 hour at a time) for more than 6 hours per dayLifting batches of entries and mail (generally less than 10 lbs.)Clean, non-hazardous office environment