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Job Description
The Guest Services Agent at Farmhouse is the first and often the final impression of the experience, but also an instrumental and responsive team member throughout the guest’s stay. Agents complete various basic administrative duties, but the primary focus is ensuring guest satisfaction is maximized. Above all, the Guest Services Agent ensures brand standards of hotel service through extensive front desk training on standards of procedures (SOPs) and other systems.
Responsibilities and Duties
- Learn training manuals, checklists and other written SOPs
- Learn how to best describe the hotel history and the current design.
- Any guest information is to remain confidential in the system. Verification of identity for that stay and guest information is always required
- Ensure all guest-facing areas and surfaces are clean and tidy. This pertains to the lobby, lounge and front desk
- Utilize systems to ensure every guest is prepared for, with any notations and actions followed
- Check in every guest to the SOP of the property, while maintaining a unique and personable experience that is memorable to them
- Check out every guest with accuracy on folios with a fond farewell communication
- Follow SOPs in all lost & found items, as well as possible mailing information
- Look for possible maintenance needs before the guest is aware in both rooms and common areas
- Communicate urgent maintenance to management and always use the pass along for record
- To promote sales of rooms, upgrades and packages to all possible guests effectively to enhance their experience
- When stocking during duties, please communicate with management any low quantities of items for breakfast, mini bar or office supplies
- During a morning shift, the setup and breakdown of the breakfast
- During an evening shift, the preparation duties related to the breakfast
- Lift up to 25lbs during various duties throughout shifts
- Professional correspondence by email, text and shift pass along emails
- Foresee operational deficiencies, potential problems and communicate possible solutions to the management
- Work productively and develop professionally throughout shifts
- Other duties may be asked of this position by management occasionally
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 8 – 24 per week
Benefits:
Schedule:
Work Location: In person
Part Time
$37k-46k (estimate)
04/20/2023
06/29/2024
The following is the career advancement route for Guest Services Agent positions, which can be used as a reference in future career path planning. As a Guest Services Agent, it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Agent. You can explore the career advancement for a Guest Services Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Agent job description and responsibilities
Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.
01/02/2022: Austin, TX
They communicate with guests looking to make or cancel hotel reservations.
12/21/2021: Lorain, OH
Coordinate housekeeping, porters, transport providers and kitchen staff to meet guest requirements.
03/09/2022: Longview, TX
Typically they are most often promoted to a Medical Assistant Externship position.
01/27/2022: Waco, TX
Guest service representatives are hospitality specialists who typically work at hotels.
03/08/2022: Schenectady, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Agent jobs
Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.
02/03/2022: Houston, TX
Communicate closely with Front Office Managers to ensure follow-up on any special problems, guest requests, etc.
02/17/2022: Chico, CA
Communicate with housekeeping, maintenance staff or management when guests report problems.
03/03/2022: Los Angeles, CA
Try to be attentive and effective at listening to, and clarifying concerns raised by employees and guests.
01/02/2022: Youngstown, OH
To be familiar with all guest related activities and events within the hotel and through outside agencies, such as activities, theatre, transportation, recreation and current events.
01/04/2022: Baltimore, MD
Step 3: View the best colleges and universities for Guest Services Agent.