POSITION SUMMARY: Works directly with the Commercial Lending Officers in providing a wide range of administrative responsibilities related to the making and servicing of commercial loans, including file documentation and maintenance, report preparation, and scheduling appointments.

PRIMARY ACCOUNTABILITIES AND RESPONSIBILITIES:

ACCOUNTABILITY 1: Gathers loan information and completes loan applications. Obtains necessary information for the Commercial Lending Officers (appraisals, abstracts, title opinions, CIP, etc.) to ensure loans are closed by the targeted close date. Reviews loan documentation prior to closing, ensuring that all required documents have been prepared. May perform loan closings. Reviews documents after closing and follows up if necessary to obtain additional documentation.

ACCOUNTABILITY 2: Maintains loan file documentation by constantly monitoring and addressing technical exceptions to keep files current and in compliance. Inputs new loan, extension/modification, and past due comments on a routine basis. Performs account maintenance on behalf of the Commercial Lending Officers and/or as requested by the customer.

ACCOUNTABILITY 3: Prepares reports and compiles information for the Commercial Lending Officers by using various bank programs, Excel, Word, and other programs as needed.

ACCOUNTABILITY 4: Provides general administrative support for the department, which includes, but is not limited to, setting-up appointments, taking customer calls, addressing customer request, etc.

ACCOUNTABILITY 5: Provides high quality, personalized customer service to ensure customer satisfaction and retention by responding to customer inquiries accurately and in a timely manner. Researches customer inquiries and assists in finding resolution to the customer's product and service related issues.

ACCOUNTABILITY 6: Provides, or coordinates with colleagues, personal banking support to commercial customers including opening and closing accounts, consumer loans requests, and performing general account maintenance.

SECONDARY DUTIES AND RESPONSIBILITIES:

• Complies with the bank's policies and procedures, and federal and state laws/regulations
• Provides back-up support to other commercial assistants as coverage necessitates
• Participates actively in civic and community activities to enhance the bank's image and visibility
• Performs other duties as assigned

EDUCATION & EXPERIENCE

• High School Diploma
• Consumer lending/personal banking knowledge and experience a plus
• Bank loan and deposit product knowledge
• Experience providing face-to-face personalized customer service
• Experience using Microsoft Office (Word, Excel, PowerPoint) and other bank systems

OTHER REQUIREMENTS

• Maintain a high level of professionalism and positive attitude while representing the bank and Commercial Lending Officers
• Initiative to get things done timely and accurately
• Ability to anticipate the Commercial Lending Officer's and customer's needs
• Ability to prioritize and manage multiple requests, while maintaining structure to ongoing duties
• Strong attention to detail and accuracy, and organizational skills
• Excellent communication skills (verbal, written, grammar, spelling)
• Builds strong relationships with internal and external customers
• Sound judgment and problem solving skills
• Flexibility to adapt quickly to changing priorities
• Maintains customer confidentiality