Description

Job Summary

The Application Administrator is responsible for the ongoing management of information system applications and systems that maintain the operation, confidentiality, integrity, and availability of organizational information systems. Provide technical support for employees using our ticketing system. Work with our vendors to resolve technical issues. Restore files and SQL databases, maintain, and configure software and hardware. Work with others in the department to ensure users have the highest availability to perform their job functions.

Requirements

Essential Job Functions

• Responsible for implementing, managing, and enforcing information system directives as mandated by GLBA as part of the application systems.
• Ensure the ongoing integration of application systems with business strategies and requirements.
• Ensure that the access control, disaster recovery, business continuity, incident response, and risk management needs of the organization are properly addressed.
• Lead training initiatives to educate workforce about information application systems.
• Works with vendors, outside consultants, and other third parties to improve information security within the organization.
• Assist with vendor management efforts to ensure adequate performance and security practices are in place; including annual SOC reviews, vendor BCP review and privacy policies as needed.
• Assist with ongoing information risk assessments and audits to ensure that information systems are adequately protected and meet GLBA certification requirements.
• Assist the incident response team to contain, investigate, and prevent future computer security breaches.
• Subscribe to application notification networks, new regulations, and information sharing networks to stay current on requirements and new opportunities in the industry.
• Assist with the administration and effectiveness of the Bank’s Continuity Program.
• Assist with the development of the Bank’s business continuity strategy and business continuity plans to assure the Bank can recover, resume, and maintain all critical business functions in the event of a business interruption.
• Assist with annual and ongoing Business Continuity Testing and Business Continuity Plan maintenance.
• Support business development events. Perform other duties and responsibilities as required or assigned and assists others to complete tasks and work assignments. 
• Monitor the nightly processing of the core system. Manually running & processing statements at month end (rotation with other IT Staff).
• Work within established asset tracking and documentation policies and procedures to ensure the quickest response time when a troubleshooting situation arises.
• Assist with the creation and maintenance of policies, procedures and other IT documentation.
• Update job knowledge by participating in educational opportunities; reading professional publications, webinars, online training and technology research to ensure the best decisions are made for the banks future growth. 
• Understand and agree to comply with user responsibilities as stated in the FSB Policy Manual; Computer Use Policy (section 6.04) and Information Security Program (section 6.05)
• Assist with the development and tracking of the IT budget.

Qualification Required

• 2 year technical degree or 4 year degree and 5 years work experience.
• Experienced in the management of both physical and logical information systems.
• Strong technical skills (application and operating system hardening, vulnerability assessments, TCP/IP, firewalls, etc.).
• PC skills at a high level
• Must possess a high degree of integrity and trust along with the ability to work independently.
• Excellent documentation skills.
• Ability to weigh business risks and enforce appropriate information security measures.
• High attention to detail and consistent accuracy with all data.
• Highly articulate and able to explain complex information clearly and simply.
• Excellent customer service skills.
• Effective decision making and problem solving skills.
• Proven ability to multi-task, handle a wide range of assignments, and work with a sense of urgency.
• System analysis, problem solving and systemic process improvement skills.
• Knowledge of reporting and scripting tools, preferably in a Microsoft SQL environment.
• Strong computer skills, including the use of enterprise-wide accounting and management systems, Microsoft Office Suite.
• Exposure to software development methodologies.
• Knowledge of infrastructure in support of networked servers and storage.
• Ability to deal with complex challenges independently and collaboratively with team members.
• Total commitment to compliance with all industry rules and regulations.
• Great communication skills needed to liaise with providers, vendors, and other professionals.

Qualifications Desired

• Proven ability to handle other assignments and effectively prioritize and manage workload.
• Excellent Teamwork skills with a welcoming attitude.

Job Competencies

• Incorporates the high-performance behaviors of teamwork, leading by example and service in every facet of work.
• Total commitment to compliance with all industry rules and regulations.
• Exceptional communication skills needed to liaise with providers, vendors, and other professionals.
• Support business development events. Perform other duties and responsibilities as required or assigned and assists others to complete tasks and work assignments. 

Core:

• Customer and Relationship Centered
• Collaborative and Empowering
• Continuously Develops
• Accountable for Results
• Accuracy 

Licenses, Certifications, Registrations, Training

• OCSA (OnBase Certification) preferred
• CCNA (Cisco Certified) preferred
• MS365 Administrator
• MS Office Specialist

Work Environment

This job requires the ability to use desktop computers, servers, network infrastructure equipment, enterprise information platforms as well as other structured and unstructured data applications. Handle multiple commitments and meet deadlines. Work a flexible work schedule as needed.

Performance Standards

• Attainment of annual goals established between supervisor and incumbent

Approval/revision date: March 2024