177 Customer Service Manager Jobs in Gilbert, AZ
Farmers Insurance Agency is Hiring a Customer Service Manager Near Gilbert, AZ
Job Description
We are a successful, fun, and fast-growing multi-line Insurance Agency and we are seeking a Customer Service Manager to help provide exceptional customer service to our existing clients. Strong communication skills, attention to detail, and a customer-centric approach are essential for success in this role.
BenefitsHourly Base Salary Based on Experience
Paid Time Off (PTO)
Flexible Schedule
Life Insurance
Mon-Fri Schedule
Evenings Off
Flexible Work Location
ResponsibilitiesRespond efficiently to customer inquiries via phone, email, and text
Maintain daily Alerts as they relate to missing required docs and late pays
Provide exceptional service to clients, answering questions and promptly resolving issues
Develop and maintain strong relationships with clients to ensure retention and satisfaction
Collaborate with team members to be on the lookout for opportunities to help achieve sales goals
RequirementsPrior Insurance industry experience
Must have Personal Lines, or P&C Insurance license to be considered
Job Summary
Full Time
$96k-123k (estimate)
05/27/2024
06/15/2024
farmersagent.com
American Fork, UT
>50,000
Related Companies
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
