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Job Summary
Position is eligible to work in the Omaha office or any of our retail offices. Position is eligible for hybrid work- Incumbent must work a percentage of their time weekly in the office.*
In this role you will coordinate and complete AgDirect loan servicing actions from point of request while providing a positive customer experience.
Maintain an understanding of and ensure compliance with all policies and procedures associate with loan servicing actions.
High degree of accountability and attention to detail to ensure the Association’s collateral position. Effectively interact and communicate with customers in writing, by phone or through available digital channels.
Work across all teams to ensure a consistent customer experience.
Farm Credit Services of America (FCSAmerica) is a great place to work. You see it in our people and the relationships they have with each other and our customers.
Our passion and commitment to serving both rural America and each other is key to our success in the marketplace.
Essential Duties & Responsibilities
Loan Servicing Activities
Provide processing and servicing support for inbound AgDirect customer interactions that originate through an automated call distribution phone system and digital communication channels (chat, email, text).
Proactively listen and identify customer needs. Responsible for accurate documentation of customer interactions and seeing them through to resolution in a timely and thorough manner.
Prioritize workloads, ensuring necessary documents are obtained, partner with underwriting when credit risk analysis is required.
Complete lien searches, obtain subordinations and perfect lien positions. Additionally, this role must book servicing actions and update tracking systems, and review collateral for release.
Discuss options for serving actions on AgDirect loans and retail installment contracts to meet the needs of the customers while complying with loan administration guidelines.
Specialist will complete servicing actions including : interest rate conversions, payment extensions, term modifications, reamortizations, assumptions of liability, releases of liability, as well as partial releases, full releases, amendments, continuations and terminations of UCCs.
Work directly with customer to obtain information to recommend, negotiate and implement servicing actions as appropriate.
Work closely with the Credit Resolution and Litigation teams to compile the appropriate balance sheet, income statements and / or tax returns so decisions can be made on high-risk servicing actions.
Ensure the appropriate entity documents are collected, when required.
Account Management Activities
Complete various service and support activities based on the customer request, within the team’s service level agreements and to the satisfaction of the customer.
Own the interaction until the point of resolution, which may require collaboration with others within the Association for further support and / or guidance.
Escalate interactions to appropriate internal resources, as needed. Service and support type activities include but are not limited to :
Verify lienholder information on titled asset transactions. Work with state DMVs and county offices in each state to correct customer or lienholder information when inaccuracies occur.
Process lien releases when account is paid in full.
Analyze collateral positions on loans and process UCC1 filings, amendments, continuations, and terminations as necessary.
Review and process third party lien waiver requests for Association blanket UCC filings.
Education Requirements
Associate degree in Business Administration or related field preferred.
Years of Experience
2 years’ banking or financial services customer support experience or a combination of related experience and / or specialized training required.
A broad working knowledge of Farm Credit Services of America’s products and services, lending / credit policies, cash management and security policies and procedures preferred.
About Us :
FCSAmerica and Frontier Farm Credit are jointly managed financial cooperatives but are separately owned by their farmer and rancher customers.
Our customer-owners are directly served by their local financial and crop insurance team.
FCSAmerica supports rural communities and agriculture in Iowa, Nebraska, South Dakota and Wyoming. Frontier Farm Credit supports eastern Kansas.
It takes a lot of expertise to meet the needs of today’s agricultural industry, and our combined 1,900 employees provide that in areas of lending, risk management, technology, marketing, customer and employee education.
We have job opportunities in Omaha, Nebraska, where FCSAmerica is headquartered, and 48 local offices across five states.
We take pride in serving every aspect of agriculture, from the young and beginning producer to some of the nation’s largest and most complex agribusinesses.
Last updated : 2024-04-09
Full Time
$33k-42k (estimate)
04/10/2024
04/29/2024
fcsamerica.com
HARLAN, IA
7,500 - 15,000
1916
Private
COREY FICHER
$1B - $3B
The job skills required for Loan servicing specialist include Loan Servicing, Attention to Detail, Financial Services, Products and Services, Accountability, etc. Having related job skills and expertise will give you an advantage when applying to be a Loan servicing specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Loan servicing specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Loan servicing specialist positions, which can be used as a reference in future career path planning. As a Loan servicing specialist, it can be promoted into senior positions as a Loan Servicing Clerk III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Loan servicing specialist. You can explore the career advancement for a Loan servicing specialist below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Loan Servicing Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Loan Servicing Specialist jobs
Acquire a high school diploma, trainings, and certifications to be a loan servicing specialist.
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Loan servicing specialists can earn certifications to gain more theoretical knowledge of their responsibilities and further their career advancement opportunities.
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Gain knowledgeable about prepayments, payoffs, adjustable rate loans, credit reporting, and lien perfection.
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Maintain knowledge of available loan products, processing procedures, and underwriting.
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