Manage collection activities of consumer loans. Evaluate, authorize, or recommend approval of loans. Advise borrowers on financial status and payment methods. Provide customer service and support for other positions in the department.

• Work with applicants to obtain information for loan applications and to answer questions about the process.
• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
• Approve loans within specified limits and refer loan applications outside those limits to management for approval.
• Daily review and participation in collection activity on delinquent accounts.
• Record information about the financial status of customers and status of collection efforts.
• Recommend resolutions to delinquent accounts to company management.
• Maintain company standard of delinquency ratios.
• Negotiate credit extensions when necessary.
• Contact insurance companies to verify status of claims payments and write appeal letters for denial on claims.
• Answer customers’ questions regarding problems with their accounts.
• Handle customer complaints and take appropriate action to resolve them.
• Cross train on other duties and functions of other Finance Department positions as assigned.
• Other responsibilities will include repossessions, small claims, bankruptcy filings, or other actions as required.
• Miscellaneous tasks as directed.

Education: High school diploma or equivalent. Some college preferred.

Experience: Two years of customer service experience preferred.

Computer Skills: Proficient in Microsoft Office Suite.

Job Type: Full-time

Pay: From $43,680.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Compensation package:

• Bonus opportunities

Payment frequency:

• Paid biweekly

Schedule:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person