Description

We are seeking a highly motivated and customer-focused individual to join our team as a CSR plus sales in the insurance industry. As a CSR plus sales, you will play a crucial role in delivering exceptional service to our clients while also maximizing sales opportunities. This position requires excellent communication skills, attention to detail, and the ability to build strong relationships with customers.

Responsibilities

• Assist customers with any billing or payment-related inquiries and resolve issues in a timely manner
• Collaborate with underwriters and claims department to ensure a seamless customer experience throughout the insurance process
• Serve as the primary point of contact for customers, ensuring their needs are met and providing assistance with insurance inquiries or claims
• Identify and recommend suitable insurance products to customers based on their specific needs and circumstances
• Effectively cross-sell and upsell insurance policies, optimizing sales revenue
• Provide accurate and timely information to customers regarding policy options, coverage, and pricing
• Process policy applications, endorsements, and renewals accurately and efficiently

• Requirements
• High school diploma or equivalent; higher education is preferred
• Proven experience in a customer service role, ideally within the insurance industry
• Strong sales skills, with a track record of achieving or exceeding sales targets
• Excellent verbal and written communication skills
• Detail-oriented with strong organizational and multitasking abilities
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment
• Professional and friendly demeanor with a passion for delivering exceptional customer service

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Experience:

• Basic math: 1 year (Preferred)

License/Certification:

• Insurance Producer License (Preferred)

Ability to Commute:

• Marshall, MI 49068 (Required)

Work Location: In person