Position Title : Director of Operations
Role Overview: The Director of Operations will lead a team to achieve exceptional performance across all facets of the Food Hall operation. The role establishes strategic direction, ensuring adherence to our standards and values. Serving as a mentor and advocate for all team members, the Director attracts and nurtures talent, fosters skill development, and cultivates a positive and empowering on-site culture. The role is being the representative and advocate for the Food Hall, nurturing relationships with team members, vendors and within the community.
Key Responsibilities
Employee / Management Development:

• Recruiting: Spearhead the recruitment process by identifying talent needs, conducting interviews, and facilitating the onboarding process to ensure a seamless integration of new hires into the team.
• Performance Reviews: Assess employee performance, provide constructive feedback, and identify areas for growth and development. Build a rich culture of trust, pride and joy that will result in a high employee advocacy and engagement.
• Business Reviews: Conduct regular reviews of business operations, analyzing key performance indicators, identifying strengths and areas for improvement, and developing strategies to optimize overall efficiency and productivity.

Sales and Promotions:

• Actively seek opportunities to boost sales and enhance guest satisfaction through innovative promotional initiatives and engaging guest interactions.
• Oversee the creation and successful implementation of the guest experience - and that team is motivated and engaged.
• Work closely with the marketing team to develop and execute compelling promotional campaigns that resonate with target audiences and drive foot traffic to the establishment.
• Foster collaborative efforts with Events and Marketing Managers to successfully plan and execute on-site events and community initiatives that align with the organization's brand identity and objectives.

Relationship Management:

• Establish and maintain a strong rapport with the Richard Sandoval Hospitality Operations team, serving as the primary point of contact for all operational matters related to the Food Hall.
• Conduct regular meetings and monthly calls to review profit and loss statements, address operational challenges, and strategize solutions to enhance overall performance and profitability.
• Collaborate with vendors to negotiate favorable terms, manage inventory levels, and maintain strong vendor relationships to ensure a steady supply of high-quality products.
• Oversee the development of the strategy and business plan to deliver on our mission of being a top tiered Food Hall and one-of-a-kind hospitality experience.

Owner Relationship Management:

• Serve as the primary liaison between the operation and the owners, fostering transparent communication and building strong, trust-based relationships.
• Act as a steward of the owners' assets, ensuring their interests and objectives are prioritized in all operational decisions and initiatives.
• Provide regular updates and reports to the owners on key performance metrics, financial results, and operational challenges, demonstrating accountability and transparency in the management of their investments.
• Proactively address any concerns or inquiries from the owners, promptly resolving issues and providing strategic recommendations to optimize asset performance and maximize returns.
• Collaborate with the owners to develop long-term strategic plans and initiatives that align with their vision and objectives for the operation, leveraging insights and expertise to drive sustainable growth and profitability.

Position Type/Expected Hours of Work
This position is expected to work evenings, holidays, and weekends as needed, based on when the facility is open. This position is not expected to travel.
Fareground is an equal opportunity employer and welcomes candidates from diverse backgrounds to join our team.