The General Manager will take primary responsibility for strategically planning operational excellence, promotions, special events, fan engagement, building strong teams, and profitability of their assigned retail location(s) while providing coaching and performance management for all employees. 

The General Manager will report to the Market Manager and/or Regional Director and work a rotating, full-time schedule including days, nights, weekends, and extended hours on game days and during events.

General Duties and Responsibilities:

• Drive operational excellence by creating strategic plans and initiating actions that support company objectives 
• Drive the implementation of all Company initiatives through clearly communicated objectives and team priorities
• Present the store strategy to Retail Leadership, Corporate Business Partners, and Team Partners to inform and educate them on the business, operational efficiencies, product sell-through, and customer feedback 
• Act as liaison for Team Partner and funnel requests to Fanatics Business Partners as necessary 
• Analyze metrics, daily operations, and P&L to identify opportunities and create initiatives in partnership with the store leadership team to drive operational excellence 
• Quickly adapt and deliver in a fast-paced, high-growth environment while leading change 
• Demonstrate and maintain the highest levels of fan experience 
• Incorporating Fanatics values when planning daily operational excellence for the Team 
• Recruit and build a strong team while driving a culture of high performance and engagement that translates into a best-in-class fan experience
• Assess internal talent and recommend a succession plan for employees to Human Resources, District manager, and/or Regional Director
• Delegate ‘Manager on Duty’ responsibilities when appropriate 
• Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve goals

Education, Experience, and Requirements:

• Bachelor’s degree or equivalent work experience preferred, not required 
• Minimum five years of retail management experience, preferably flagship store/high-profile
• Must possess effective communication and problem-solving skills, collaborative with strong influencing and interpersonal skills
• Highest level of integrity and ethics, both professional and personal
• Experience managing a team of both exempt and non-exempt employees is strongly preferred 
• Demonstrated proficiency in the Microsoft Office Suite and retail point of sales systems

Job Knowledge, Skills, and Abilities: 

• Proven ability to identify business trends and collaborate with cross-functional partners to develop appropriate plans to drive results
• Proficiency in understanding the fan base to ensure actions taken are in support of maximizing market trends and needs 
• Strong experience with retail finance, including P&L management
• Strong written and verbal communication skills
• Proven ability to lead operational excellence 
• Ability to work independently while still adhering to company/departmental standards 
• Demonstrated ability to provide clear direction to achieve goals and assign tasks to all employees while offering support and follow-up as necessary 
• Experience managing employee relations in partnership with human resources to comply with company policies, state and/or local laws, and union activity if applicable 
• Demonstrate ability to create an inclusive environment that fosters the development of others; supports constructive conflict resolution

Physical Demands: 

• Regularly required to sit stand, reach, bend, and move about the facility as needed
• Must be able to lift and carry up to 30 lbs.
• Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if the assigned location is outside of the shop