Job Summary: The Guest Services Representative is responsible for taking phone calls, reservations, checking guests in and out, and accommodating guest requests in a pleasant, professional and efficient manner.

Essential Job Duties:

• Practices life safety & security practices in accordance with Franchisor standards.
• Counts out cash box and bank drawer at beginning of shift.
• Registers guests in a timely and efficient manner and assigns rooms.
• Maintains a working knowledge of rate structure and marketing programs, and up-sells whenever possible.
• Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment and travel.
• Transmits and receives messages using equipment such as computer, telephone, fax and switchboard.
• Maintains accurate record of room inventory at all times.
• Computes bill, collects payment, and makes change for guests.
• Makes, modifies and cancels reservations for guests as required.
• Posts incidental charges to guest accounts.
• Balances credit card vouchers to Computer totals.
• Keeps track of change bank and balances Front Desk to Computer totals at the end of each shift.
• Encodes key cards for guests.
• Performs all procedures as outlined by the franchisor's standards manual.
• Performs incidental cleaning as needed, i.e., stripping beds and removing trash.
• Coordinates preparation and presentation of breakfast bars where applicable.
• Communicates issues, concerns, complaints, compliments, and suggestions to the management of the organization and not to other associates, guests, etc.
• Supports the Best Western Mission Statement, Vision Statement, philosophy, policies and procedures.
• Does whatever it takes to create OUTRAGEOUS GUEST SERVICE.