107 Member Service Lead (Head Teller) Jobs in Rock Hill, SC
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Family Trust Federal Credit Union is Hiring a Member Service Lead (Head Teller) Near Rock Hill, SC
Role:
As a member of Branch Leadership, the Member Service Lead (MSL) is responsible for the operations, oversight, and performance of teller line functions. The MSL is responsible for the accuracy, distribution, processing, and purchasing of branch cash. Audits, balancing, month end processing will all flow through the MSL according to credit union standards. This person shares the responsibility of MSC I development, sales referrals, MSC I training, and teller line functions with Branch Manager. The MSL is responsible for developing and maintaining a positive, productive, and efficient “teller line” culture. Provides relevant information to the Branch Manager and works effectively as a leader in the branch network.
Essential Functions & Responsibilities:
- Supervise and coordinate activities of MSC I’s to ensure branch efficiency and accuracy.
- Hold MSC I’s accountable to their job description and provide/arrange the training needed to meet expectations.
- Provide oversight of the MSC I’s at branch location by planning work schedules, distributing and monitoring MSC I’s cash, investigating MSC I’s differences, assisting MSC I’s in balancing daily proof, handling more complex transactions and training MSC I’s on new procedures.
- Assist with daily balancing, regular branch audits, prepare and receive cash shipments, and reporting malfunctions of terminals and other equipment used at the MSC I stations.
- Oversee the vault and all vault related activity.
- Make check cashing decisions above set MSC I limit.
- Prepare and maintains daily and monthly MSC I related reports and logs.
- Receive and review weekly timecards prior to submitting to branch manager.
- Ensure that dual control procedures are followed.
- Oversees sales referral process and coaches MSC I’s.
- Perform normal MSC I duties on a daily basis.
- Provide feedback on MSC I’s performance to Branch Manager for performance evaluation completion.
- Consistently go above and beyond typically expected work schedule to accomplish what is needed for the benefit of the Branch.
- Serve as a role model for MSC I’s with regards to effective communication, respect for others, ability to work with others, and dedication to both the branch network and Credit Union as a whole.
- Implement appropriate MSC I’s suggestions to improve MSC I’s branch processes and procedures.
- Perform other job-related duties as assigned.
- Understand and comply with credit union policy, laws, regulations, and the credit union’s BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious member and/or account activity.
Knowledge and Skills:
Experience: Proven work experience in Branch Operations as a Teller/MSC. A minimum of 1 year is required.
Education: High-school diploma/G.E.D.
Interpersonal Skills: The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the job.
Other Skills: Good working knowledge of credit union policies, procedures, products and services, loan underwriting and credit analysis, federal regulations, audit and security procedures, and our data processing system. Also requires knowledge of effective cash handling, balancing, check processing, audit, month-end, completion, member de-escalation, conflict resolution, transaction processing, and coaching.
Effective skills for team building, managing and motivating people, and the ability to develop employees by training, coaching, and mentoring. Other skills include research and analysis, good written and oral communication skills, and the ability to assist in the coordination of daily branch operations.
Physical Requirements: Ability to lift up to 30 pounds
This Job Description is not a complete statement of all duties and responsibilities comprising the position. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
Experience
Required- 1 year(s): Proven work experience in Branch Operations as a Teller/MSC. A minimum of 1 year is required.
Education
Required- High School or better
Behaviors
Preferred- Team Player: Works well as a member of a group
- Functional Expert: Considered a thought leader on a subject
- Leader: Inspires teammates to follow them
Job Summary
Full Time
Banking
$49k-61k (estimate)
04/14/2024
05/01/2024
familytrust.org
ROCK HILL, SC
50 - 100
1957
LEE GARDNER
$10M - $50M
Banking
Related Companies
About Family Trust Federal Credit Union
Family Trust has seven convenient office locations, four in Rock Hill, one in Fort Mill, one serving York and one in Clover serving the western parts of the county. Family Trust strives to meet the needs of this growing and prosperous county. Although our credit union looks somewhat like a traditional bank and we offer many of the same services, youll find that we are uniquely different in many ways. Family Trust is cooperatively owned by more than 43,000 member-depositors. Unlike the stock-owned banks, our chief objective is not for profits or increased value for a few stockholders. Our focus... is not on the success of the credit union, but rather we are unconditionally committed to helping all credit union members achieve their own financial success. We believe that this will assure the ongoing success of Family Trust. The mission of Family Trust is to help people achieve financial success. In order to fulfill this mission, we must be uniformly committed to a set of core values that define how we treat our employees, how we serve our members, and how we serve our community.
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The job skills required for Member Service Lead (Head Teller) include Leadership, Planning, Products and Services, Motivating, Analysis, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Service Lead (Head Teller). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Service Lead (Head Teller). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Service Lead (Head Teller) positions, which can be used as a reference in future career path planning. As a Member Service Lead (Head Teller), it can be promoted into senior positions as an Inbound Contact Center Senior Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Service Lead (Head Teller). You can explore the career advancement for a Member Service Lead (Head Teller) below and select your interested title to get hiring information.
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