1. Ensures that clients have access, as needed, to all five pillars of the social determinants of health with a trauma informed lens through Agency services and/or community partners.

1. Answer a multi-line telephone and route incoming calls promptly; accurately relay, verbally or in writing, all messages; place outgoing calls as requested; and regularly check the voicemail and change outgoing greetings as necessary.
2. Manage all incoming telephone calls by addressing questions of callers and connecting them to the correct department or directing them to the appropriate community resource.
3. Answer questions about the agency and provide callers with address, directions, and other information.

1. Greet and welcome all visitors to the office, and follow guest registration procedures and accurately track all visitors that enter and exit the office/building; and monitor visit access and issue passes when required.
2. Maintain a welcoming and safe waiting area for all visitors.
3. Keep an accurate and up-to-date database, as assigned, to track postage, visitor registration, copier totals and/or other required end-of-the-month reports and submit to the business office on time as requested.
4. Accept, date stamp, and route incoming mail; make timely distribution of incoming and outgoing mail; log any received checks on the daily control sheet with the date and signature; and forward to appropriate contact in the business office.
5. Manage client-related financial matters such as accepting and recording payments, issuing receipts, posting payments, recording client hours for billing purposes, and/or distributing information for billing to the business office. Complete and submit the required daily “Cash Custodian Report” to the business office.
6. Manage client activities as assigned, such as scheduling client appointments, documenting scheduled appointments, and registering clients for classes and activities.
7. Organize and maintain filing system including attaching clinical appointments, documenting scheduled appointments, and registering clients for classes and activities.
8. Maintain good relationships with stakeholders (including current and potential clients, community and co-workers), focusing on providing excellent and culturally sensitive customer service and presenting a positive image of the agency in all community and stakeholder interactions.
9. Maintain a working environment which encourages mutual respect, promotes respectful and congenial relationships between employees and is free from all forms of harassment.
10. Perform other duties as assigned, including presentations to community groups and organizations, in accordance with the agency’s “team” philosophy.

1. High school diploma with special training in general office tasks; or high school diploma with demonstrated competence in general office tasks attained through on-the-job training; 1-2 years experience in a customer service role preferred.
2. Familiarity with and working knowledge of Microsoft Office products such as Word, Excel, and Outlook.
3. Knowledge of agency and community resources and services.
4. Fluent in English and Spanish (read, write, and speak) desirable.
5. Staff will be required to submit proof of their vaccination status or may request to be exempt from vaccination due to a religious and/or medical accommodation. 
6. Certificate or license, as applicable, by the appropriate State agency as a qualified practitioner.
7. State of Texas vehicle operator’s license and proof of liability insurance, as applicable

Job Summary