2 Call Specialist/Receptionist -BH Jobs in San Antonio, TX

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Call Specialist/Receptionist -BH

Family Services

San Antonio, TX | Full Time

$38k-46k (estimate)

2 Weeks Ago

Call Specialist/Receptionist

Family Services

San Antonio, TX | Full Time

$36k-45k (estimate)

2 Weeks Ago

Call Specialist/Receptionist -BH

Family Services San Antonio, TX

$38k-46k (estimate)

Full Time | Social & Legal Services 2 Weeks Ago

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Family Services is Hiring a Call Specialist/Receptionist -BH Near San Antonio, TX

JOB SUMMARY:

As the first point of contact with callers, visitors and outside agency representatives, the Call Specialist/Receptionist projects the agency’s welcoming client-centered philosophy; and performs clerical and administrative tasks in support of the day-to-day operations of one or more agency offices and/or programs while ensuring that services provided are in alignment with the Social Determinants of Health through a trauma informed care lens as defined by the agency.

Call Specialist

Answer a multi-line telephone and route incoming calls promptly; accurately relay, verbally or in writing, all messages; place outgoing calls as requested; and regularly check the voicemail and change outgoing greetings as necessary.

Manage all incoming telephone calls by addressing questions of callers and connecting them to the correct department or directing them to the appropriate community resource.

Answer questions about the agency and provide callers with address, directions, and other information.

Receptionist

Greet and welcome all visitors to the office, and follow guest registration procedures and accurately track all visitors that enter and exit the office/building; and monitor visit access and issue passes when required.

Maintain a welcoming and safe waiting area for all visitors.

Keep an accurate and up-to-date database, as assigned, to track postage, visitor registration, copier totals and/or other required end-of-the-month reports and submit to the business office on time as requested.

Accept, date stamp, and route incoming mail; make timely distribution of incoming and outgoing mail; log any received checks on the daily control sheet with the date and signature; and forward to appropriate contact in the business office.

Manage client-related financial matters such as accepting and recording payments, issuing receipts, posting payments, recording client hours for billing purposes, and/or distributing information for billing to the business office. Complete and submit the required daily “Cash Custodian Report” to the business office.

Manage client activities as assigned, such as scheduling client appointments, documenting scheduled appointments, and registering clients for classes and activities.

Organize and maintain filing system including attaching clinical appointments, documenting scheduled appointments, and registering clients for classes and activities.

Maintain good relationships with stakeholders (including current and potential clients, community and co-workers), focusing on providing excellent and culturally sensitive customer service and presenting a positive image of the agency in all community and stakeholder interactions.

Maintain a working environment which encourages mutual respect, promotes respectful and congenial relationships between employees and is free from all forms of harassment.

Perform other duties as assigned, including presentations to community groups and organizations, in accordance with the agency’s “team” philosophy.

QUALIFICATIONS:

To perform this job satisfactorily, an individual must be able to perform each essential performance requirement satisfactorily. The requirements listed below are representative of the training, experience, knowledge, and skills required for this job. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions listed above.

Education/Training/Experience:

High school diploma with special training in general office tasks; or high school diploma with demonstrated competence in general office tasks attained through on-the-job training; 1-2 years experience in a customer service role preferred.

Familiarity with and working knowledge of Microsoft Office products such as Word, Excel, and Outlook.

Knowledge of agency and community resources and services.

Fluent in English and Spanish (read, write, and speak) desirable.

REQUIRED CERTIFICATES AND LICENSES:

Certificate or license, as applicable, by the appropriate State agency as a qualified practitioner.

State of Texas vehicle operator’s license and proof of liability insurance.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, you must be able to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk and hear, and taste or smell.

You may be able to lift up to 25 pounds, have close vision, color vision, depth perception, and ability to adjust your focus with good hand-eye coordination.