2 Engagement Specialist Jobs in Elgin, IL
Family Service Association of Greater Elgin is Hiring an Engagement Specialist Near Elgin, IL
Location: Community-Based
Summary
The Engagement Specialist (ES) shall provide recovery-oriented, person-centered, and trauma informed crisis services; serve as an advocate; provide information and support for individuals in an emergency setting. The ES will possess the skills to maintain a high level of professionalism, ethics and positive interactions. The ES will work in tandem with the Crisis Specialists in responding to crisis situations in the community, provide case management, and make appropriate referrals and linkage to clients within 90 days of initial assessment. Obtain ES certification or begin classes within one year of employment.
Schedule
- Must work minimum 4 eight-hour shifts, including two weekend or overnight (12-8am) shifts.
- Engagement Specialists shifts can include weekdays, weekends, overnight, and holiday shifts.
- A minimum of 1 walk-in shift a month.
- The other 5.5 hours include meetings, case management, walk-ins, additional SASS shifts and other miscellaneous tasks as needed.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
- Respond to crisis calls for designated areas and at scheduled times in tandem with a Crisis Specialist for the purpose of providing peer support, information, and advocacy as appropriate.
- Provide case management and linkage to services for clients engaged in Crisis Services. Work collaboratively as a team member that includes individuals, families, children, agency staff, and other providers in the community.
- Provide education, support, and mentoring to individuals and families receiving services through both the 590 and SASS program.
- Assist and empower clients to make informed decisions about all aspects of treatment.
- Responsible for co-responding at a minimum 75% of the time (roughly 28 hours a week), 20% of time (roughly 7.5 hours a week) towards walk-in hours, case management and other administrative responsibilities and 5% (roughly 2 hours a week) of time made up of supervision/meetings.
- Consult with Therapist/Crisis Specialists regularly regarding shared clients.
- Assist in maintaining resource directory for the geographical area serviced by FSA’s Crisis Services programs.
- Must attend a minimum of 8 monthly group supervisions for the year and responsible for discussing cases with supervisor in clinical, individual and/or group supervision as need arises
- Responsible for reporting to supervisor on an on-going basis potentially problematic situations/cases, and emergency or crisis situations.
- Responsible for completion of and meeting deadlines for all clinical paperwork necessary or appropriate for maintaining case files for active clients and crisis clients.
- Service notes need to be completed within a maximum of 7 days from the service delivery
- Responsible for completion of and meeting deadlines for all agency administrative paperwork, including: CIS billing notes, time sheets, expense sheets, training forms and any other administrative or agency requested reports.
- Responsible for attending meetings as requested by Supervisor.
- Responsible for serving on Agency and/or Program Committees when requested by supervisor.
- Educate community, agency staff and other providers regarding the needs of parents and families of children with a mental illness.
- Responsible for facilitating positive networking relationships with community service providers and/or networks as assigned by supervisor.
- Be available to help develop materials and participate in special community education projects/presentations as requested by administrative staff.
- Perform other duties as assigned by supervisor.
- Perform incidental business-related travel as needed.
- Participate in agency Risk Management and Continuous Quality Improvement activities.
- Perform job responsibilities with a positive attitude
- Responsible for promoting collegiality at the workplace by working collaboratively with others.
- Participate in projects or other duties as assigned by supervisor.
- Responsible for any equipment assigned to be kept free from damage or loss. Any damage or loss of equipment needs to immediately be reported to Supervisor.
- Responsible for completion of annual training requirements.
- Maintaining IM-CAT Certification
- Maintaining additional HFS requited trainings
- Responsible for ongoing training assigned by supervisor.
- Training on private insurance and unfunded adults
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This role has no supervisory responsibilities.
Physical and Environmental Considerations
The incumbent will be sitting in car for travel for several minutes every day. The incumbent is frequently expected to walk, sit, stand, bend and drive. The incumbent may also need to climb stairs on occasion. Must be able to lift up to 35 lbs. on occasion. The work environment is mostly field based and will have varying temperatures and noise level. The incumbent can expect to work in client’s homes, schools, public libraries, community agencies, and some in office time.
- Workers may be required to stand for long periods of time such as if at a hospital and they do not have a space for you to sit while you work.
- Other physical demands include sitting, walking and carrying your equipment.
- Use of computers/surface pros 85% of the time.
- During training or other job duties (such as billing, additional training, team meetings), some of those duties can be complete at home with the permission of your supervisor
- If at the office, crisis workers share a common area. Desks and seats are shared amongst other members of the team. Crisis workers do begin their day in the office for their scheduled day-time shifts.
- If the shared area becomes too loud, workers are allowed to utilize therapy office space (if the space is available) or the crisis services office if available
This position is full-time, 37.5-hour work week. This position requires day time and on-call availability.
This position requires extensive travel throughout the Kane and Dekalb County areas and occasionally to areas outside of that.
Education and Experience
High School Diploma/GED or Higher Education. Reliable personal transportation, valid Illinois driver's license, and satisfactory driving history along with documentation verifying current automobile insurance.
Lived experience as a consumer of mental health. Related professional experience working in human service program and with people of diverse backgrounds. Ability to recognize trauma symptoms and support healing and recovery for youth exposed to trauma. Knowledge of childhood trauma and/or experience working with youth that have been exposed to trauma.
- Must be flexible, independent and able to multi-task effectively. Able to travel and work weekend and evening hours as needed.
- Excellent oral and written communication skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software
- Spanish preferred
- Strong negotiation and mediation skills
Job Summary
Full Time
$76k-93k (estimate)
03/03/2024
05/30/2024
The job skills required for Engagement Specialist include Written Communication, Microsoft Office, Time Management, Problem Solving, Case Management, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be an Engagement Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Engagement Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Engagement Specialist positions, which can be used as a reference in future career path planning. As an Engagement Specialist, it can be promoted into senior positions as an Employee Relations Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Engagement Specialist. You can explore the career advancement for an Engagement Specialist below and select your interested title to get hiring information.
If you are interested in becoming an Engagement Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Engagement Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Engagement Specialist job description and responsibilities
They may also analyze data to determine which audience engagement techniques are succeeding and which ones need to be revamped.
02/27/2022: Idaho Falls, ID
The Engagement Manager should be familiar with social media platforms.
03/06/2022: New Britain, CT
Some Social Media Specialists will also be responsible for paid strategies and will need to be adept at using tools such as Facebook Ads Manager or other paid options on channels like LinkedIn or Quora, for example.
04/07/2022: Gastonia, NC
Social Media Specialist responsibilities could vary depending on the job and the size and configuration of the overall digital marketing team, but the standard Social Media Specialist job description on most job boards will likely list all or most of the
04/01/2022: Seattle, WA
Social Media Specialists also track and analyze social media KPIs and check up on ROI.
04/22/2022: Oakland, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Engagement Specialist jobs
Engagement Specialists can be tasked with many different roles.
05/02/2022: Appleton, WI
Engagement Specialists are, first and foremost, engaging.
02/12/2022: Des Moines, IA
A Social Media Specialist could also be responsible for devising strategy, community management, creative directing, customer service, copywriting, and analyzing data.
02/12/2022: Nashville, TN
That said, most strategies for driving engagement share common goals, such as helping employees to feel valued and emotionally connected to their work.
03/01/2022: Lake Charles, LA
Follow the Posting Strategy of “Edu-tainment”.
04/19/2022: Petersburg, VA
Step 3: View the best colleges and universities for Engagement Specialist.
Similar Jobs
Popular Articles
