ESSENTIAL PERFORMANCE REQUIREMENTS:

Required Competencies/Skills:

Healthcare and Human Services Environments: Ability to explain issues and advancements in the healthcare and human services industries.

Achievement Orientation: A concern for surpassing a standard of excellence. The standard may be one's own past performance; an objective measure; outperforming others; challenging goals, or something that has not been done previously.

Community Orientation: Ability to align one's own and the organization's priorities and assess and address community needs in an evidence-based and holistic manner, one that addresses the social determinants of health through a trauma-informed lens.

Professionalism and Ethics: The demonstration of ethics and sound professional practices, as well as stimulation social accountability and community stewardship. The desire to act in a way that is consistent with one's values and what one says is important.

Interpersonal Understanding: Ability to understand other people as well as to accurately hear and understand the unspoken or partly expressed thoughts, feelings, and concerns of others. It measures increasing complexity and depth of understanding of others and includes cross-cultural sensitivity through a trauma-informed care lens.

Essential Functions:

1. Provide essential services to individuals and families in crisis. Crisis intervention case management services will be provided based upon a crisis evaluation to provide intervention and stabilization services to ensure client stability and safety.
2. Conduct an initial eligibility screening with potential service recipients for initiation of services.
3. Conduct an assessment of each case within thirty (30) working days, or as mandated by contractual requirements after the initial screening, or as may be required by applicable contract requirements, as the basis for service planning, delivery and case coordination with the active participation of the service recipient and/or family members, as appropriate.
4. Develop an individualized service plan for each client within ten (1) working days of completing the assessment, or as mandated by specific contract or program curriculum requirements involving the service recipient and/or family members, as appropriate.
5. Re-evaluate the service recipient’s status a minimum of every thirty (30) days, or as mandated by contractual requirements, and respond to the changing needs and circumstances of persons receiving services. Update service plan as needed, with all follow up visits.
6. Maintain service recipient records and database for monthly, quarterly and annual statistical reports.
7. Directly provide, contract, refer, or otherwise arrange for service recipient to receive needed services, such as counseling, transportation, homemaker, medical, group support services, or other services and community resources as needed.
8. Provide case consultation to other direct service providers as appropriate.
9. Maintain service recipient and family member confidentiality in accordance with agency standards and coordinates the provision of social services to participants, families, and significant others to enable them to achieve maximum benefits from services.
10. Attend general staff meetings, peer consultations, multidisciplinary case conferences and trainings as required.
11. Maintain good relationships with stakeholders (including current and potential clients, community and co-workers), focusing on providing excellent and culturally sensitive customer service and presenting a positive image of the agency in all community and stakeholder interactions.
12. Maintain a working environment which encourages mutual respect, promotes respectful and congenial relationships between employees and is free from all forms of harassment.
13. Perform other duties as assigned, including presentations to community groups and organizations, in accordance with the agency’s “team” philosophy.

QUALIFICATIONS:

To perform this job satisfactorily, an individual must be able to perform each essential performance requirement satisfactorily. The requirements listed below are representative of the training, experience, knowledge, and skills required for this job. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions listed above.

Education/Training/Experience:

1. Master’s degree in social work or Bachelor’s degree with four (4) years experience in social work, related behavioral science area of study or five years relevant experience.
2. At least two (2) years experience with successful direct case management experience.
3. At least two (2) years experience with the coordination and supervision of other case managers and/or social service professionals.
4. Understands cultural differences and is sensitive to the implications of culture for service delivery.
5. Demonstrated knowledge of basic community resources and of making referrals and providing follow-up consultation.
6. Fluent in English and Spanish (read, write, and speak) desirable.

REQUIRED CERTIFICATES AND LICENSES:

1. Certificate or license, as applicable, by the appropriate State agency as a qualified practitioner.
2. State of Texas vehicle operator’s license and proof of liability insurance.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, you must be able to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk and hear, and taste or smell.
2. You may be able to lift up to 25 pounds, have close vision, color vision, depth perception, and ability to adjust your focus with good hand-eye coordination.