Description

Department: Administrative Job Status: Full-time

FLSA Status: Non-Exempt Reports to: Administrative Support Manager

Amount of Travel: Minimal

Positions Supervised: None Work Schedule: Monday-Friday

Position Summary: The Receptionist will primarily be responsible for managing the front office area in a professional manner. Acting as the agency front door, this position is also responsible for handling a multi-line telephone/paging system, obtaining required documentation, as well as directing clients and visitors to the appropriate staff, and scheduling appointments. In addition, the Receptionist is a member of the Administrative Support Team (AST) and provides support and services to the AST, as needed

ESSENTIAL FUNCTIONS

• Open/Close building and front office area for business.
• Check in clients and family for appointment, updating demographics, and insurance information.
• Request amount due for services, document, and maintain cash box.
• Schedule ZOOM appointments as needed
• Reminder calls for ZOOM appointments.
• Organize and maintain any needed files.
• Schedule, change, or cancel appointments as needed, utilizing efficient and accurate documentation.
• Monitor alerts in Credible and collect required documentation.
• Mailings or other support services, as requested
• Process returned mail, utilizing Credible when required.
• Maintain appropriate and respectful channels of communication with agency staff, per agency policies and procedures.
• Maintain psychosocial group rosters, if assigned.
• Keep mailroom and office area organized and cleaned on a regular, consistent basis.
• Keep reception area organized, cleaned, and sanitized on a daily basis.
• Perform other duties as assigned by the Administrative Support Team Manager or CCBHC Director.
• Comply with Family Service & Guidance Center policies and procedures; take appropriate action to correct any obvious unsafe conditions.

Qualifications

Education/Licensure:

• High School graduate or GED equivalency.
• Must successfully pass the KBI, DCF Central Registry and all other background investigations.
• A valid driver's license, a good driving record, current auto insurance and reliable transportation may be required. 

Knowledge/Skills/Abilities:

• Effective communication skills (verbal and written)
• Customer focused (internal and external)
• Team oriented and ability to get along with others
• Excellent listening skills
• Accountability
• Reliability
• Trust/Integrity
• Demonstrates adaptability/flexibility
• Developed time management skills
• Developed organizational skills
• Proficiency in MS Office Suite with ability to learn other software programs as necessary including Electronic Medical Record (EMR)
• Relationship building
• Problem solving
• Attention to detail and accuracy in work
• Ability to be collaborative
• Open to learning and accepting feedback
• Ability to maintain appropriate boundaries and confidentiality
• Strengths-based
• Family-centered
• Community-based
• Culturally respectful