Description

Teller Role

To assist members and perform transactional duties by receiving or paying out funds with a high degree of accuracy while maintaining exceptional member service standards as set by Family Security Credit Union. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.

Teller Major Duties and Responsibilities

- Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, accurate, and efficient member transactions. 

- Receive checks and cash for deposit to accounts, verify amounts, and examine checks for proper endorsement.

- Cash checks and process withdrawals after verification of member balances.

- Process all mail which includes posting payments and deposits; sort and prepare items for branch shipment when applicable.

- Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by tellers. Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations, including robbery procedures.

- Promote, explain, and cross-sell all credit union products and services.

- Receive and process loan payments.

- Balance cash drawer, research and resolve discrepancies and report any discrepancies to the Head Teller or Branch Manager.

- Ensure the teller station is properly stocked with supplies to perform daily duties.

- Check night depository and record proper information to process transactions according to credit union procedures.

- Performs other related duties as assigned.

Requirements

Teller Qualifications

Required Qualifications:

- High School Diploma or equivalent

- Must be 18 years of age or older

- Intermediate PC knowledge with basic Microsoft Office skills 

- One year of cashier or teller experience (experience must be within the past five years) 

Preferred Qualifications:

- Two years of cashier or teller experience (experience must be within the past five years)

- Cash drawer balancing experience

- Ability to work in a team environment

- Excellent communication skills while using a pleasant tone and common conversational courtesies

- Good interpersonal skills to include being courteous, diplomatic, and tactful

- Ability to handle some daily lifting of boxed or bagged coins (weight will vary)

- Good organizational skills

- Ability to multitask when necessary

Teller Expectations

- Ability to sit or stand for extended periods of time

- Ability to effectively move between frontline and drive-thru to ensure prompt service for all members

This job description is not a complete statement of all duties and responsibilities comprising this position.

Family Security is an Equal Opportunity Employer and will not discriminate or allow harassment against a person because of race, color, ethnicity, age, sex, gender, gender identity, religion, national origin, ancestry, marital status, sexual orientation, physical or mental disability or condition, military or veteran status, genetic information or other protective status.