ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Present to work assignment on time
• Maintain strict patient confidentiality, according to HIPPA laws and Northeast Florida Health Services (NEFHS) Policies
• Maintain dress code and personal hygiene per NEFHS Policies which are given in the employee handbook.
• Triage patients with the objective of facilitating the Provider’s Assessment Plan of Treatment and medical encounter discharge without giving the patients’ medical or non-medical advice or discussing the plan of treatment. Provide patient information and instructions per provider discretion.
• Assist providers in the patient diagnosis by gathering the following: patient’s medical history, obtaining vital signs, chief complaints, verifying medications and allergies, ensuring patients are properly dressed/undressed for medical exam, ensuring that the information that the provider may need during the exam is readily available before the encounter begins and is not limited to labs, consults, ER reports and hospitalization reports.
• Escorts patients to exam rooms, interviews patient, measures vital signs including (weight, blood pressure, pulse and temperature, which will be documented in the patient’s chart). Provide instructions, if any, to the patients as instructed by the Provider.
• Knowledge of how to clean, prepare and sterilize instruments.
• Preform medical procedures under direct supervision of the Provider.
• Be available to immediately assist the Provider in exam rooms.
• Observe and follow required safety protocols including, handling and disposals of sharps, use of personal protective equipment, exposure to bloodborne pathogens and general safety of employees and patients. Apply universal precautions at all times.
• Preform electrocardiograms, phlebotomy, collect, prepare, and preform basic laboratory specimens and test, along with any procedures that are directed by the Provider including but not limited to, pregnancy tests, Step tests, aerosol and respiratory treatments, urinalysis, and capillary blood glucose level.
• Prepare and administer medications as directed by the Provider.
• Transcribe medical dictation for medical records. Call in prescription orders or refills to the pharmacy, but only as ordered and approved by physician, nurse practitioner, or physician assistant.
• Keep exam rooms stocked with adequate medical supplies
• Take phone messages and provide feedback and answers to patient, Provider and pharmacy calls.
• Triage and process messages from patients and front office staff to Providers with appropriate documentation of message in the ER.
• Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen and room cleaning after each patient care, etc.)
• Preform other duties as assigned by clinical Manager, Supervisor or Provider after training has been provided.
• Perform routine administrative tasks including but limited to, scheduling and managing patient’s appointments and referrals with required documentation in conjunction with front desk and referral specialists.
• Updating and monitoring Quality Measures for each patient’s medical records.
• Assists other team members at base clinic as well as other sites if necessary.
• Attends all staff meetings.
• Utilize supplies in a cost-effective manner

Other Skills required

• Exceptional customer service
• Ability to maintain effective and organized systems to ensure timely patient flow.
• Annual Competence is required.

EDUCATION/EXPERIENCE:

• High school graduate or diploma
• Two (2) year Medical Assistant experience in a primary care clinical setting
• Clear background check and drug screen
• Successful completion of Medical Assistance Training and/or certification program
• Able to read and write consistent with job requirements; cognitive skills as related to the position
• Proficient interpersonal relations and communicative skills

COMPENTENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Ethics- Treat people with respect, keep commitments, inspire the trust of others, work integrity and ethically, uphold the organizational values.
• Customer Service- Strive to maintain positive internal and external customer service relationships, respond promptly to customer’s needs.
• Communication- Must demonstrate effective communication skills by conveying necessary Information accurately, listening effectively and asking questions where clarification is needed. Speak clearly and persuasively in positive or negative situations. Knowledge of medical terminology.
• Professionalism- Approaches others in a tactful manner, reacts well under pressure, accepts responsibility for own actions. Represents the organization in a positive, professional manner at all times.
• Organization- Demonstrates the ability to be organized. Work areas should be free of clutter and presentable.
• Dependability- Demonstrates the ability to plan and organize work effectively to ensure its timely completion, follow instructions and respond to management direction.
• Reliability- Attendance habits meet company standards outlined in the policy. Arrives at meetings and work schedules on time.
• Teamwork- Demonstrated ability to work well with all employees. Willingness to assist with/without request. Shows initiatives.
• Interpersonal Skills- Demonstrates ability to interact with people, varying communication styles o suit age appropriateness in accordance with company policy.

ENVIRONMENTAL/WORKING CONDITIONS:

Clinical and Primary Care

Medical Assistants work in well-lighted, clean environments. They constantly interact with other people and may have to handle several duties at once. May occasionally need to work at other NEFHS clinical sites with other providers.

PHYSICAL REQUIREMENTS:

Medical Assistants may spend a great deal of their professional day walking, standing, moving and manipulating equipment, as well as lifting and moving objects, equipment and supplies. It is reasonable to anticipate lifting 20-25 pounds in any given day. Lifting up to 40-50 pounds may occasionally be required, depending on the specific style or type of care provided.