Customer Service Representative II (Lansing/Grand Rapids, MI area) Description Are you customer-focused with an attention to detail? Are you proficient with computers and Windows applications? Do you have a positive outlook and excellent communication skills? Are you highly organized with an ability to multi-task and prioritize assignments? If so, we want to hear from YOU! For a century, Wilbur-Ellis has experienced success and growth in marketing and distributing agricultural products and services. Join us and grow your career with a strong and profitable industry leader offering competitive compensation, tremendous growth and development opportunities, and a people-first work environment. Come grow with us! General Purpose and Scope of Position:This position provides administrative clerical support and is a team member in the interactions and interface between customer, field sales team and operations support to ensure excellent service and overall customer satisfaction. Provides clerical assistance in order processing and inventory management. Key Skills and Abilities Include:High School Diploma or equivalentProficiency with computers to intermediate level utilizing Microsoft Windows, Windows applications, and ERP order entry systems. JD Edwards practice and process training will be providedKnowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages, and ratios to practical application with accuracyAbility to sit at a desk and/or computer terminal to perform writing and/or keying/typing information for protracted periods of timeMobility to move freely across uneven terrain both indoors and outdoors safely Key Personal Attributes Include:Strong interpersonal and effective communication skills (verbal, written, and utilizing all media (phone, e-mail, text)) for interaction with customers and fellow employees including the ability to maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer servicePractical organization skills with strong attention to detail along with the ability to multi-task and prioritize multiple assignmentsAbility to respond professionally to common inquiries or complaints from sales staff and other employees, customers, regulatory agencies, suppliers, etc.Reads, writes, and speaks the English language fluently Specific Responsibilities and Key Deliverables Include:Assists with electronic order entry and processing (sales order, shipping documents, invoicing) utilizing JD Edwards Enterprise Resource Planning (ERP) softwareResponds to customer sales inquiries in a timely, accurate, and appropriate mannerAs part of the support team, document and process product use recommendations as requiredUtilizing JDE, enter and process customer's orders as requested. Meet or exceed timelines established under Timely Transaction Processing policy (TTP)Submit and code bills and invoices to our AP department for payment.Work closely with the Sales and Operations team to ensure adequate inventory levels are maintained to meet customer needs. Order product as required.Conduct monthly inventory cycle counts and annual full inventory reconciliations.Assist Sales Team inaccurate customer pricing and quickly resolve any inquires or concernsPrepare standard use and sales reports as well as any custom reports as requested by management, sales, and customerAssist branch manager with paperwork for onboarding new employees and maintaining employee DOT files.Assists other office team members in administrative tasks to ensure quality customer service, meeting deadlines, and sales supportSupports Sales and/or Operations Manager as requested Compensation and Benefits:In compliance with all states and cities requiring transparency of pay, the base compensation for this position ranges from $17.88 - $22.63. Note that wages may vary based on location, skills, and experience. This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. COMPANY CULTUREWilbur-Ellis is a company you can be proud to call your employerWilbur-Ellis markets and distributes agricultural products, animal feed, specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific. Wilbur-Ellis is for and about peopleWilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other. Wilbur-Ellis invests in the industrys best workforceWilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment. Job Code:CUSTO011455