Job Title: Front Desk
Reports to: Front Desk Manager

As a Front Desk team member, your role is crucial in creating a positive experience for patients and visitors.
Key responsibilities include:

• Warmly welcome patients and visitors, ensuring a comfortable waiting environment.

• Track patients in the reception area and provide necessary communication.
• Perform general administrative and computer work to support efficient front desk operations.
• Collect and update patient information, including demographics and insurance details; gather completed patient forms and process payments.
• Enter all new patient demographic information into the computer system.
• Manage appointment scheduling, rescheduling, and cancellations as necessary.
• Update patient recalls as required.
• Record daily charges, add to any outstanding balances, provide receipts, and post payments in the computer.
• Reconcile cash receipts daily and prepare a comprehensive daily report.

• Check-out all patients, ensuring they understand their condition and treatment; provide any special instructions and clarification of the doctor’s instructions upon departure.

The ideal candidate will possess the following skills and abilities:

• Excellent customer service skills with a patient-focused approach.

• Strong listening and verbal communication skills.
• Impeccable customer service etiquette.
• Effective communication across all levels within the organization.
• Strong organizational skills and attention to detail.
• Essential time management abilities.
• Eagerness to learn new skills and grow with the company.
• Bilingual proficiency in Spanish, Polish, or Arabic.
• Accurate data entry and basic math skills.
• Ability to work collaboratively as a team member.
• Management of multiple tasks simultaneously.
• Empathetic personality with a genuine concern and respect for patients’ needs.

• Composure under pressure.