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First Transit is looking for a Lead Customer Service Representative in to oversee the day-to-day operations of the Customer Service department, monitor agent activities, adjust staffing, and direct employees as necessary to provide excellent customer service. We are seeking ambitious leaders with a detailed-oriented, customer service-focused, results-driven work ethic to help us provide our customers with reliable transportation. If you have the drive, confidence, and determination to succeed, we are looking for you!
That is why our employees call this the "love-what-you-do" line of work!
Our Lead Customer Service Representatives enjoy:
Our Lead Customer Service Representative are responsible for:
To qualify as a Lead Customer Service Representative, you'll need:
First Transit carries approximately 350 million passengers a year. Our employees play an integral role in our mission to provide easy and convenient mobility and to improve quality of life by connecting people and communities. APPLY TODAY!
We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.
Full Time
Transportation
$94k-122k (estimate)
07/29/2023
06/02/2024
firstgroupusa.com
Pittsburgh, PA
<25
Transportation
The job skills required for Lead Customer Service Representative 38794 include Customer Service, Scheduling, Futures, Time Management, Call Center, Work Ethic, etc. Having related job skills and expertise will give you an advantage when applying to be a Lead Customer Service Representative 38794. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Lead Customer Service Representative 38794. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Lead Customer Service Representative 38794 positions, which can be used as a reference in future career path planning. As a Lead Customer Service Representative 38794, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Lead Customer Service Representative 38794. You can explore the career advancement for a Lead Customer Service Representative 38794 below and select your interested title to get hiring information.
If you are interested in becoming a Lead Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Lead Customer Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Lead Customer Service Representative job description and responsibilities
A lead customer service representative handles escalation and evaluates team member's performance.
02/22/2022: Provo, UT
Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction.
03/07/2022: Lancaster, PA
They also make provision for a change of mode of operation when the existing one isn’t yielding maximum results.
01/19/2022: Ventura, CA
Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes.
03/21/2022: Anaheim, CA
Create better modes of operations to make customer service easier for both team members and customers.
02/06/2022: Wilmington, DE
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Lead Customer Service Representative jobs
Develop a customer loyalty program.
03/30/2022: Kansas City, KS
Build a customer survey strategy.
01/19/2022: Boise, ID
Get creative with customer renewals and upsells.
03/27/2022: Kansas City, KS
Reply as quickly as possible on social media.
01/10/2022: Fargo, ND
Monitor customer service through social media with a tool.
02/15/2022: Passaic, NJ
Step 3: View the best colleges and universities for Lead Customer Service Representative.