Do you provide exceptional customer service?

If so, Family Care Health Centers is interested in getting to know you more as a candidate!

COVID vaccine, Flu Vaccine, and TB Screening are required for employment with FCHC.

Our Health Operations team is looking for top talent in Metro St. Louis to work as an Operations Specialist! As a member of the Operations team, you have the opportunity to learn different aspects of the health care field. This includes being cross trained to work as a(n): Operator, Front Desk Receptionist, Appointment Scheduler, Correspondence Clerk, or Medical Records Clerk. Here at FCHC it is our mission to provide affordable and accessible comprehensive primary care services to anyone, with an emphasis on the medically underserved, and to train a primary care workforce in order to promote the general health of the service area.

Responsibilities (Comprehensive List):

• Handling all telephone system changes, ie. Telephone numbers, changing messages, as well as acting a system troubleshooter.
• Receiving and answering all incoming phone calls, scheduling patient appointments, and creating tasks with detailed messages for all staff.
• Screening calls for providers and routing them to the appropriate clinical staff.
• Greeting incoming patients and visitors utilizing excellent customer service skills
• Ensures that consent forms are completed by patients annually.
• Obtains financial documentation from each patient/family unit to acquire information for the Center’s Sliding Fee Scale Program.
• Utilizes the telephone and paging system to help patients receive services they need.
• Creates and updates patient Electronic Health Records (EHR).
• Assist patients in participating in special programs by giving out applications and assisting patients in the completion of applications.
• Payment collections
• Schedules appointments for patients in person or via telephone, monitors cancellations, and reschedules appointments.
• Log all incoming and outgoing requests for information about the patient’s HER.
• Copy patient charts as requested and notify Custodian of Records immediately when patient charts are requested from an outside source.

Requirements:

• High School Diploma or GED certificate REQUIRED.
• One (1) year medical office work experience or equivalent PREFERRED.
• Ability to type 40 WPM PREFERRED.
• Knowledge of medical terminology PREFERRED.
• Excellent customer service skills REQUIRED.

Job Type: Full-time

Pay: $15.89 - $22.41 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Primary Care

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Medical office: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Customer service: 1 year (Required)

Work Location: In person